F Secure key

I have installed key and can see the icon. However I have forgotten my password and sadly didn't understand the impact of not setting up an image to recover from, should I  not recall my master password.


How can I reinstall?

Best Answer

  • BenBen Posts: 2,640
    Accepted Answer

    Unfortunately as you forgot your master password and you do not have a QR to recover from,  you would need to uninstall and reinstall. To do so proceed as follows.


    To remove the software on Windows:
    -Go to Start > Programs and Features.
    -Select F-Secure KEY from the list, and click Uninstall.


    To remove the KEY data file on Windows:
    Select F-Secure Key: User Data from the list, and click Uninstall.


    To reinstall the F-Secure KEY latest version.

    And follow the installations instructions to reinstall the software.


  • BenBen Posts: 2,640

    Hello Mark6,


    Could you tell us on which device and Operating system is your KEY installed? 

  • mark6mark6 Posts: 2

    Hi Ben. My key is ona pc running widnows 7 home premium

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