F Secure key

mark6

I have installed key and can see the icon. However I have forgotten my password and sadly didn't understand the impact of not setting up an image to recover from, should I  not recall my master password.

 

How can I reinstall?

Ben

Hello Mark6,

 

Could you tell us on which device and Operating system is your KEY installed? 

mark6

Hi Ben. My key is ona pc running widnows 7 home premium

Ben

Unfortunately as you forgot your master password and you do not have a QR to recover from,  you would need to uninstall and reinstall. To do so proceed as follows.

 

To remove the software on Windows:
-Go to Start > Programs and Features.
-Select F-Secure KEY from the list, and click Uninstall.

 

To remove the KEY data file on Windows:
Select F-Secure Key: User Data from the list, and click Uninstall.

 

To reinstall the F-Secure KEY latest version.

And follow the installations instructions to reinstall the software.