I have installed key and can see the icon. However I have forgotten my password and sadly didn't understand the impact of not setting up an image to recover from, should I not recall my master password.
How can I reinstall?
Unfortunately as you forgot your master password and you do not have a QR to recover from, you would need to uninstall and reinstall. To do so proceed as follows.
To remove the software on Windows: -Go to Start > Programs and Features.-Select F-Secure KEY from the list, and click Uninstall.
To remove the KEY data file on Windows: Select F-Secure Key: User Data from the list, and click Uninstall.
To reinstall the F-Secure KEY latest version.
And follow the installations instructions to reinstall the software.
Could you tell us on which device and Operating system is your KEY installed?
Hi Ben. My key is ona pc running widnows 7 home premium