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Client Security Premium - Software Updater.

Hello,

 

I have recently been tasked with testing some 3rd party Patch Management software.

Since we already have F-Secure Client Security, the upgrade to Premium is an easy choice/solution,

and a good place to start.

 

I have acquired som trial keys for premium, and have been trying to update different java installations, without luck..

 

In the PMC, under Software Updates, i rightclick the update for java "Java 7 Update 79 Critical Patch Update (CPU)" and select install. After a while the status shows "Could not download update (01-10-15 08:34)"

 

On the clientside i have tried to interpret the fssua.log

 

The section of log below is the error i get every time.

 

Preparing to download 'http://javadl.sun.com/webapps/download/AutoDL?BundleId=106369' to 'C:\ProgramData\F-Secure\FSOFTUPD\deploy\jre-7u79-windows-x64.exe'...
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #1            isAutomatic: 0, automaticUnsigned: 0, manualUnsigned: 1
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #0            { fs:Smiley Very HappyownloaderImpl::download url: http://javadl.sun.com/webapps/download/AutoDL?BundleId=106369file: C:\ProgramData\F-Secure\FSOFTUPD\deploy\jre-7u79-windows-x64.exetimeout: INFINITY
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #0              { fs::CurlHandle::EscapeUrl url: http://javadl.sun.com/webapps/download/AutoDL?BundleId=106369
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #0              } fs::CurlHandle::EscapeUrl
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #1              Escaped target URL: http://javadl.sun.com/webapps/download/AutoDL?BundleId=106369
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #1              CURLOPT_USERAGENT: Wget/1.11.4 F-SecureSoftwareUpdater
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #0              { NoProxyImpl::getProxyUrl
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #0              } NoProxyImpl::getProxyUrl
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #0              { fs::CurlHandle::EscapeUrl url:
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #0              } fs::CurlHandle::EscapeUrl
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #1              Escaped proxy URL:
2015-10-01 08:34:16.344     UTC+02:00 0740:1250 #0              { fs::CurlHandle:Smiley Tongueerform
2015-10-01 08:34:37.950     UTC+02:00 0740:1250 #0              } fs::CurlHandle:Smiley Tongueerform
2015-10-01 08:34:37.950     UTC+02:00 0740:1250 #0            } fs:Smiley Very HappyownloaderImpl::download
2015-10-01 08:34:37.950     UTC+02:00 0740:1250 #2            Exception occurred. Type: CurlException, Reason: Couldn't connect to server, Function: fs::CurlHandle:Smiley Tongueerform, File: "..\\..\\..\\..\\..\\src\\fssua_common\\Downloader.cpp", Line: 160, Error Code : 7

 

Has anybody encountered similar problems, and found an solution?

 

Regards

 

Simon Munk

Best Answer

  • SMunkenSMunken Posts: 10
    Accepted Answer

    Hi again,

     

    Sorry for the late response but i have been very busy.

     

    I had looked at the communication settings and couldn't really figure out what was wrong.

    We do indeed use a Proxy, and followed the examples show in the PMC, but to no avail.

     

    As a last attempt i tried setting the proxy port to :80 and that worked. Given the examples show in the PMC i didn't think that was necessary.

     

    Well.. It worked and i'm happy. Thanks for replying.

     

    Regards

     

    Simon Munk

Answers

  • VadVad Posts: 1,047

    Hello Simon,

     

    For some reason Software Updater wasn't able to reach the java download server.

    Please, try to tune Software Updater communication settings in Policy Manager Console:

     

    Communication settings

     

    Note that patches are downloaded on the client machine, so it should have access to links mentioned in fssua.log.

     

    If tuning of Software Updater communication settings will not help, please, contact support.

     

    Best regards,

    Vad

This discussion has been closed.