F-secure can't start scan no scanengines loaded. Error with security. Restart your pc.

jfw
jfw Posts: 1
in Business Security

Since a few weeks the F-Secure program is not working like it should. I want to protect my pc but now i can't do that. I have made a fsdiag file but I dont know how to add it in this message.

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Jfw,

     

    You can provide your fsdiag along a support ticket, but not in the community. 

    Pleas open a support ticket for corporate products with this form and for home user here.

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  • etomcat
    etomcat Posts: 1,319 Superuser

    Hello,

     

    Possibly the product was installed with the non-default "Offload scanning agent" option turned on by a curious sysadmin, even though the customer has no additional licence for F-Secure SRS appliance and the environment is not virtualized.

     

    If so, you will need to re-install F-Secure protection with the "Offload scanning agent" line unticked.

     

    Best Regards: Tamas Feher, Hungary.

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  • Vad
    Vad Posts: 1,089 Forum Guru

    Hello,

     

    Also, if Offload Scanning Agent was installed by design, and SRS is configured for it, make sure that SRS has full license key. Note that by default SRS is delivered with 2 months evaluation key. When it expires, you may face with similar symptoms.

     

    Best regards,

    Vad

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