Lost subscription data on Key upgrade

Kathleen Posts: 1

June 2015 in F-Secure KEY

Since upgrading to 3.1.112, when I login the product wants me to create a recovery code (already done) and says my subscription is free and wouldn't I like to upgrade. My subscription is paid through November 2016. How can I fix this?

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Ben Posts: 2,640

June 2015

Hello Kathleen,

The fact that it is requiring a new recovery code might be that the upgrade modified a salt parameter for the master password. I'll contact you by private message about your subscription expiring.

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