F-Secure Key, upgrade and screwed-up subscription

Jarzuli
Jarzuli Posts: 2
in F-Secure KEY

Okay, this has been covered in other threads but since FS don't provide phone support, I'm starting afresh.

 

Here's what happened: my PC desktop app for FS Key suddenly reverted to "free" even though my subscription is valid until Jan. 2016. I upgraded the app as suggested by a recent FS email. No help, still no premium. I then applied the voucher code provided in the email. Yeah right -- instead of the promised six months, my subscription now ends next month. FS effectively cut my subscription in half. What the hell gives, guys?

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Comments

  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Jarzuli,

     

    Is your installation of key reporting preimum and finishes next month? Or does it still states Free?

     

     

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  • Jarzuli
    Jarzuli Posts: 2

    All good now. Got a new voucher.

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