F-Secure Key Premium

Hi,

When I open the program I get the message that my Premium Key license has expired, but that is not true. I bought it in December 2014 for 1 year. How do I fix this problem?

 

Bjönte

Comments

  • EppeEppe Posts: 1

    Same problem here !!!!!

  • BenBen Posts: 2,640 F-Secure Product Expert

    Hi Bjönte & Eppe,

     

    You should shortly receive an email from F-Secure in order to resolve this issue.

  • Frank69Frank69 Posts: 4

    Yesterday I received a mail from F-secure. Can I trust this? And how to install a new update? When I click the pull down menu asking to upgrade nothing happens.

     

    And I have the same problem that it says that my Premium version is not valid any more, but I paid in april with automatic prolongation.

     

    What to do?

  • BjönteBjönte Posts: 5

    I was promised a letter with an answer how to fix my problem with Key Premium expired 6 months in advance, but I haven’t hired anything yet. Can’t F-Secure fix it?

    Bjönte

  • BjönteBjönte Posts: 5

    No solution has come fom F-Secure.

  • BenBen Posts: 2,640 F-Secure Product Expert

    Hello,

     

    @Bjönte, you should have received an email with instructions to upgrade and additional voucher. Please check your email account and the junk folder as the email might have been filtered.

     

    @Frank69, auto-renewal made through our previous webstore partner(asknet) are not functional anymore. As the April 3 months renewed period is over, your device will revert to Free and you'll need to proceed to purchase a new subscription from our new webstore.

     

    We apologize for the inconvenience caused.

  • Frank69Frank69 Posts: 4

    Hey Ben (community manager),

     

    Thanks for your reply, but something must be wrong.

    On my Mobile Apllication is mentioned that Key Premium is valid till 2016-05-02, which is what I paid for. But the F-secure application on my Mac indicates that I have to update. My versionnumber is 2.0.145.

    Now you indicate I have to pay again 3 month after April, 3 from a new webstore ???

    So what is wrong, besides the notification to update (of which the link does not work...)?

  • BenBen Posts: 2,640 F-Secure Product Expert

    Hello Frank69,

     

    Sorry for being confusing. I assumed (due to the automatic prolongation) that you had a 3months renewal subscription from our old webstore. As I understood improperly the problem initially, you can diregard my previous post on this thread, addressed to you.

     

    The current version of KEY for Mac is 3.2.104. Please download it directly from the link on install it on top. It should resolve the type of subcription issue you are facing currently.

     

  • Frank69Frank69 Posts: 4

    OK I updated to the latest version, but still problems.

    After typing the master password, it still says it has to be updated but when I click OK nothing happens, and I stay in the Free App. When I try to synchronise with a mobile app by introducing the connecting number it says the same "Extend your subscription" and does not switch to Premium

  • Frank69Frank69 Posts: 4
    Problem is solved now with help of the content of the private message Thanks!
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