F-secure key forgot entered voucher

migi
migi Posts: 6
in F-Secure KEY

I had premium subscription that expired. I bought a new premium voucher and entered to place telling "if you have premium voucher, enter it here". Placed the code, but only button greyed and nothing else happened, and account was not upgraded - shows only that subscription is expired. tried few times rebooting until it showed that I have subscription until 2016. I tried to create code to connect other devices back to syncing, but couldn't do as app says no connection. As internet connection did work, I guess problem was somewhere else. Next time I opened the app, and it just is telling that my subscription has expired, and the voucher is not valid.

 

So, I have paid for a year, my service is not syncing and it is constanly complaining expired subscription. So, how to get my money back or service working? Is it weird that payment problems are solved in community and not in product support?

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hi Migi,

     

    I'll send you a private message on that problem.

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  • migi
    migi Posts: 6

    no help so far

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  • migi
    migi Posts: 6

    Hi,

     

    I do not want to be hasty, but it would be nice to get account back syncing, and considering that I paid for it. Should I install one client to PC and then everything would work? 

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  • migi
    migi Posts: 6

    I have installed the version 3.1.112. I guess I will need new premium voucher - as previous one was already used.  I wonder why subscription data in app is cleared / forgotten after quitting the app. 

     

    br,

        Mika

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Migi,

     

    If you reinstall on top of the existing application, you shouldn't need a new voucher.

    Do you get a voucher expired/invalid message?

     

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  • migi
    migi Posts: 6

    yes, that is what I got.

     

    When starting the application, it first tells that my subscription has expired. Then in subscrition it shows place where to enter the voucher, and the main view shows that I have "key free". 

    So, subscription is not saved in the network, but in device itself. And for some reason key/cert is not saved correctly. I had paid subcription that expired and I am trying to renew

     

     

    br,

         Mika

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