Cant't generate sync code

Promo code installed but sync code is not possible to genarate

Sony Z1 Compact , Android 5.02

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  • BenBen Posts: 2,640

    Hello Piude,

     

    Could you confirm which version  of the Key you are currently running on your android?

    Lots of syncing issue should be resolved with the latest version release.

  • PiudePiude Posts: 5

    Hello

     

    F-Secure Key :    Version 2.2.4

     

     

    Br. Piude

  • PiudePiude Posts: 5

    No solution found yet for "Can't generate sync code".... maybe later try to remove application from phone etc.

    If possible other solution is found, I will happy :)

     

  • BenBen Posts: 2,640

    Hello Piude,

     

    Version 3.1.1 should resolve synchronization and sync code problems on Android.

    Did you already receive this version on your phone? 

  • PiudePiude Posts: 5

    Hello Community

     

    Latest Key softaware installed to Android Phone  ( and  Window 7)

     

    I have entered  "Premium code" to/from Android phone...

    When I open "Subsciiption"  from my phone the is text "Update to PREMIUM ....." 

    If I "Redeem "Premium Code" again ... feedback is that the some problems of upgradng Premium Code 

     

    So do this mean that my PREMIUM upgrade was not succesfull...

    So no "Sync Code" etc....

     

    Br.  Help Needed

  • BenBen Posts: 2,640

    Hello Piude,

     

    Is your PC with windows 7 showing a Premium subscription?

     

    Could you post the error you receive when trying to redeem the code? 

  • PiudePiude Posts: 5

    Hello

     

    I'am trying to find any indication of Premium version , but no  .... Android Phone or Windows 7

    Premium code fom "F-Secure KEY" is  format      KEY-XXXXX    

     

    Here "Subscription" on Android Phone...

     

    Android tilaus.JPG

     

    Here is popup when I try to Redeem  Premium code  on Android Phone (Again)

     

    Android popup.JPG

     

    In Finnish, but see next,next  picture  for English (about same info)

     

    W7 subcricion.JPG

     

     

    W7 Redeem.JPG

     

    This when I try to Validate Premium code in Windows 7

     

    What else...:)

     

    Br. Piude

     

     

     

     

     

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