Cant't generate sync code

Promo code installed but sync code is not possible to genarate

Sony Z1 Compact , Android 5.02

Accepted Answer


  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Piude,


    Could you confirm which version  of the Key you are currently running on your android?

    Lots of syncing issue should be resolved with the latest version release.

  • PiudePiude Posts: 5



    F-Secure Key :    Version 2.2.4



    Br. Piude

  • PiudePiude Posts: 5

    No solution found yet for "Can't generate sync code".... maybe later try to remove application from phone etc.

    If possible other solution is found, I will happy :)


  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Piude,


    Version 3.1.1 should resolve synchronization and sync code problems on Android.

    Did you already receive this version on your phone? 

  • PiudePiude Posts: 5

    Hello Community


    Latest Key softaware installed to Android Phone  ( and  Window 7)


    I have entered  "Premium code" to/from Android phone...

    When I open "Subsciiption"  from my phone the is text "Update to PREMIUM ....." 

    If I "Redeem "Premium Code" again ... feedback is that the some problems of upgradng Premium Code 


    So do this mean that my PREMIUM upgrade was not succesfull...

    So no "Sync Code" etc....


    Br.  Help Needed

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Piude,


    Is your PC with windows 7 showing a Premium subscription?


    Could you post the error you receive when trying to redeem the code? 

  • PiudePiude Posts: 5



    I'am trying to find any indication of Premium version , but no  .... Android Phone or Windows 7

    Premium code fom "F-Secure KEY" is  format      KEY-XXXXX    


    Here "Subscription" on Android Phone...


    Android tilaus.JPG


    Here is popup when I try to Redeem  Premium code  on Android Phone (Again)


    Android popup.JPG


    In Finnish, but see next,next  picture  for English (about same info)


    W7 subcricion.JPG



    W7 Redeem.JPG


    This when I try to Validate Premium code in Windows 7


    What else...:)


    Br. Piude






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