Products & Services
I was alerted to an available update which I downloaded. once done, i logged back in only to find my password list empty. Can anyone help please.
Could you try the latest version released(3.1.106) today?
Let us know if it helps to resolve your problem.
Thank you for the advice which I have followed. The new version recognises my master password however my password list is still missing.
We are now working on this problem, although it is diffcult to provide a fix without being able to reproduce the problem.
We will keep you informed.
Downloaded upgrade. Signed on. Password list empty. Using free version.
I still have no password list. Also when I first boot up I have to use my master password to log into F secure Key, after that the progam opens from the shortcut without the master password.
Have downloaded and installed as per yopur private email to me today. Fantastic, all my passwords list is available again.
Can you please share information about your setup?
What clients and what versions are you using?
You don't see your passwords on a specific device or all connected devices?
win 10 - on pc - after clicking on lock they appeared due to this missing previously entered passwords disappearing problem - have lost trust in the program - which is extremely disappointing
I had this problem which I think I solved. Here's what I did :
I noticed that despite closing the program the file fskey.exe still remains running in the background. Closing the interface does not actually stop the background process. So you need to use the Windows Task Manager, to CLOSE the running process (fskey.exe) BEFORE upgrading. It rather looks that when the upgrade is done the actual running process must first be stopped. Worked fine for me.