Password list empty after upgrade downloaded

I was alerted to an available update which I downloaded. once done, i logged back in only to find my password list empty. Can anyone help please.
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Hello Legin,
Could you try the latest version released(3.1.106) today?
Let us know if it helps to resolve your problem.
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still loosing password listing version 3.0.112 this is the second time this year -after paying the subscription (waste of money) when I have up loaded my passwords into this program for safe keeping and each time it 'upgrades' it burns the contents of the safe such that every single password is lost - feeling this product is not fit for purpose ...0 Like
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win 10 - on pc - after clicking on lock they appeared due to this missing previously entered passwords disappearing problem - have lost trust in the program - which is extremely disappointing
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I had this problem which I think I solved. Here's what I did :
I noticed that despite closing the program the file fskey.exe still remains running in the background. Closing the interface does not actually stop the background process. So you need to use the Windows Task Manager, to CLOSE the running process (fskey.exe) BEFORE upgrading. It rather looks that when the upgrade is done the actual running process must first be stopped. Worked fine for me.
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