F-Secure Key stopped working after installed Prem

IpadIpad Posts: 3

I had free Key, installed from Apple store. I activated yesterday premium ticket from f-Secure. After installation Key stopped working pressing Key prings only instruction-page to the display

Device is iPad air


  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Ipad,


    Sorry for not getting back to you earlier.

    Which version of IOS are you running? Version 7.X is having some problem.

    Refer to this thread.

  • TaavettiTaavetti Posts: 1

    I hava same experience > First KEY FREE version works fine (syncronazion was working fine) , but when I get Premium that's works ok in one (windows 7) workstation. Syncronatzion was stop working. When I do syncronazion no error message no nothng (Last Synchronization time stap was not change) I try connect devices  I get only info "Could not connet to the server. Check your Internet connection and synchronization code". Application left down corner there was text "KEY PREMIUM Valid until 4. kesäkuuta 2017" I have version 3.1.106.


    Then I uninstall F-Secure KEY application > after that I could not put PREMIUM code there anymore "Validation failed: Could not validate the coucher. This code has already been used or has expired."


    PLEASE HELP  me get this KEY applicatoin work.


  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Tavetti,


    Could you try to take the latest version available on our ftp into use.

    ftp://FSKEY:[email protected]/


    I'll give you further instructions, by private message.

  • IpadIpad Posts: 3
    I have IOS 8.3

    Premium started working after two days, I Didnt do anything, tried just once and program worked, worked after that, hope It keeps working in future, however, everyday I worry, what if Key wont open, what then?
  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Ipad, 


    Thank you for the update. Other premium devices  should allow you to access your password in case one of them fails.


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