Unable to log on after updating Key

PrillePrille Posts: 12
in F-Secure KEY

Hi

F-Secure Key have severe problems with this product. This is not the first time that I have problem with Key.

 

This time I can't log on after updating key to the latest verison on Window 8. No one from F-Secure answers our questions...

 

/Prille

 

 

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  • 0xtero0xtero Posts: 13

    Looks many of us are having the same issue.

    Some troubleshooting info in this thread: http://community.f-secure.com/t5/F-Secure-Key/F-Secure-Key-is-not-working/td-p/70469

     

    But no solution..

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  • PrillePrille Posts: 12
    Hi
    I read the solutions but I don't like work arounds... (thanks anyway).

    Fortunately I had the previous version downloaded on my computer. After uninstalling the latest version I reinstalled the previous one. Now i works again...
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  • Sekor80Sekor80 Posts: 3

    Hi

     

    Is there a place where I can find previous version that works?

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  • 0xtero0xtero Posts: 13

    Had to do some digging, but found an old copy on wife's laptop. Phew.

    Installed - works perfectly.

     

    I tried to look around, but didn't see any old versions available from F-Secure.

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  • PrillePrille Posts: 12
    Hi
    I contaced F-Secure support on the phone and told them that they should monitor this Community site. Hopefully they listened...

    /Prille
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  • Sekor80Sekor80 Posts: 3

    Thank you. New version is working fine. Everything is back to normal.

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