F-Secure Key Voucher does not work

pjh
pjh Posts: 3 New Member

 

I had 3 month F-Secure Key subscription earlier and everything went perfectly. Now I have purchased 2 year Premium subscription today but voucher doesn't work. I tried to enter the code but "redeem"-button just goes gray and nothing happens.

 

 

Comments

  • dukavi
    dukavi Posts: 115 F-Secure Employee

    What product version are you using?

  • pjh
    pjh Posts: 3 New Member

    Version 3.0.112

  • pjh
    pjh Posts: 3 New Member

    Any ideas? Version is 3.0.112

  • dukavi
    dukavi Posts: 115 F-Secure Employee

    Please, install latest version (it is 3.1.106). It contains additional information on Help->About->System Infrmation that will help to investigate these kind of problems. You may copy that info and PM me.

    You may download latest version from https://download.sp.f-secure.com/key/f-secure_key_win.msi

  • fisku
    fisku Posts: 2

    I have the same problem with 24 month subscription with version 3.1.106: Redeem button just goes grey and nothing happens.

  • Jassu
    Jassu Posts: 43 Observer

    It's the same with all codes. Operating system : Windows 8.1 64bit and latest Key. The Redeem key-just turn to grey and nothing happens.

    pjhfisku
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello,

     

    There is now a new build 3.1.112 available that should also help for this issue.

    https://download.sp.f-secure.com/key/f-secure_key_win.msi

    Jassu
  • Jassu
    Jassu Posts: 43 Observer

    Yep, new release fixed the problem.

This discussion has been closed.
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