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I had 3 month F-Secure Key subscription earlier and everything went perfectly. Now I have purchased 2 year Premium subscription today but voucher doesn't work. I tried to enter the code but "redeem"-button just goes gray and nothing happens.
The problem has now been identified. This happens when user is having very old ticket in the system and because of that, when decoding ticket information, application failed to extract voucher code. When user put new voucher and try to submit, application should check if this voucher has been used already, but it cannot do it and failed.
While we are working on a fix, please follow the instructions below:
What product version are you using?
Any ideas? Version is 3.0.112
Please, install latest version (it is 3.1.106). It contains additional information on Help->About->System Infrmation that will help to investigate these kind of problems. You may copy that info and PM me.
You may download latest version from https://download.sp.f-secure.com/key/f-secure_key_win.msi
I have the same problem with 24 month subscription with version 3.1.106: Redeem button just goes grey and nothing happens.
It's the same with all codes. Operating system : Windows 8.1 64bit and latest Key. The Redeem key-just turn to grey and nothing happens.
There is now a new build 3.1.112 available that should also help for this issue.
Yep, new release fixed the problem.