Reinstall on smartphone doesn't retrieve previous passwords

MGKMGK Posts: 3
in F-Secure KEY

Hi there,

 

My phone randomly reset to factory settings (Android Galaxy S4 on Lolipop), and after reinstalling Key, it made me create a new master password and doesn't show any of my previous stored passwords.

 

How do I get it to recognize that it's on the same phone and retrieve all my stored passwords? 

 

Thanks.

Like

Best Answer

Comments

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello MGK,

     

    Did you try to sync your android device with your other devices?

    Like
  • MGKMGK Posts: 3
    Hi Ben

    I only have it on my android, using the free version of key.
    Like
  • MGKMGK Posts: 3

    Seems less than ideal that I need to re-create all my passwords and upgrade to premium, but thanks for the feedback. 

    Like
  • faycal7bouazizfaycal7bouaziz Posts: 1
    @Ben wrote:

    Hello MGK,

     

    Unfortunately if you had F-Secure KEY on a single mobile device, your KEY data was only stored on that device. 

     

    Therefore a factory reset would delete all the KEY data from your device and the passwords could not be recovered.

     

    Like
This discussion has been closed.