Reinstall on smartphone doesn't retrieve previous passwords

MGK

Hi there,

 

My phone randomly reset to factory settings (Android Galaxy S4 on Lolipop), and after reinstalling Key, it made me create a new master password and doesn't show any of my previous stored passwords.

 

How do I get it to recognize that it's on the same phone and retrieve all my stored passwords? 

 

Thanks.

Ben

Hello MGK,

 

Unfortunately if you had F-Secure KEY on a single mobile device, your KEY data was only stored on that device. 

 

Therefore a factory reset would delete all the KEY data from your device and the passwords could not be recovered.

Ben

Hello MGK,

 

Did you try to sync your android device with your other devices?

MGK

Hi Ben

I only have it on my android, using the free version of key.

MGK

Seems less than ideal that I need to re-create all my passwords and upgrade to premium, but thanks for the feedback. 

faycal7bouaziz

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@Ben wrote:

Hello MGK,

 

Unfortunately if you had F-Secure KEY on a single mobile device, your KEY data was only stored on that device. 

 

Therefore a factory reset would delete all the KEY data from your device and the passwords could not be recovered.

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