how to end subscription

minimini Posts: 18
in F-Secure KEY

I bought Key but turned out that it doesn't work in my Jolla phone. How do I end my subscription? Can't find any customer service contact info...

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  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Mini,

     

    Where did you purchase the subscription from ? Was it in the google playstore or in our webstore?

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  • minimini Posts: 18

    From webstore, 8.10.2014.

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  • minimini Posts: 18

    Hi there. Would be really nice to get an answer for this.

     

    How do I end my Key Premium subscription?

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  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Mini,

     

    We could trace 2 orders with your community email address. The one from October seems to have been block from your bank side and not perform since mid January. A second order placed at the end of January with a different type of card seems to be currently active.

     

    As you ordered from our older webstore for your desktop, the premium version should become free when it will expire.

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  • minimini Posts: 18

    Hello again

    Yesterday I received an email from F-Secure Online Shop confirming my order (#XXXXXXXXXXX 4.68e). But I DO NOT WANT TO CONTINUE my order, PLEASE, tell me how to end my subscription! How hard can this be!!

     

    I am very disappointed to F-Secure. I've been using your products over a decade and been very pleased with your internet security. But then you sold Younited to US and now it seems I can't get rid of Key. Your customer 'service' is via community and it takes days to get an answer...

     

    Please, end my Key subscription asap.

     

    EDIT: REMOVE PII

     

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  • NerkoonNerkoon Posts: 2

    Hi,

     

    I have exactly same problem: I have Key subscription bought from F-Secure  Webshop. Yesterday I got email telling me that I had been charged for next year of Key subscription. Thus I can tell from experience that subsciption does NOT get cut when time runs out of previous subscription period.

     

    I cannot find any  information about cancelling my subscription, so I also want to know how I can cancel my subscription?

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  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Nekroon,

     

    From which web-store did you purchase your subscription? We changed partner dealing with key subscriptions at the beginning of this year(Asknet-to-Cleverbridge).

     

    Do you want to cancel your current subscription? If so please send me your order details by Private Message.

     

     @mini , the latest order mentioned should now be cancelled.

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  • NerkoonNerkoon Posts: 2

    Hi, sent PM to you

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  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Nekroon,

     

    Thank you for the information. Your subscription should now be cancelled.

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