Just renewed - questions

pikenpiken Posts: 7
in F-Secure KEY

Just went to renew subscription for 3 computers

 

I wanted to goto 6 computers for 1 year.

 

I chose 1yr renewal "X 2"

 

received 2 subscriptions keys.

 

Entered the first key, renewed 3 computers for 1 year.

 

Enter 2nd key and renewed the same computers for an additional year. (2 years)

 

This is not what I wanted! I wanted 6 computers for 1 year.

 

How do I fix/change this?

 

I am currently waiting to install on another computer............

 

 

 

 

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Comments

  • pikenpiken Posts: 7

    Do I need to "cancel" my subscriptions and start over?

     

    Does F-Secure new to change them?  Cancel them? Re-enter them?

     

    Do I need to contact my Credit Card company and cancel the charge?

     

     

     

     

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  • pikenpiken Posts: 7

    Yes, of coarse I submitted a "Support Request", but last time

    I submitted a support request , it took a "week" before I received an answer.

     

    I  can't wait a week this time for an answer.

     

    Is there a more direct way to reach support?  A week is way to long.

    At our company we try to answer support request within the hour and

    "never" longer than 24hrs.

     

     

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  • dukavidukavi Posts: 113 F-Secure Employee

    If you need to synchronize several computers you shouldn’t put the voucher on each one. You should put the voucher on just one and then go to “Connect devices” and create synchronization code, then put this code to other devices you would like connect

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  • Teemu2015Teemu2015 Posts: 2

    I resently bought one license and added Premium Voucher to my Android (GalaxyS5) - then i generated the synchronization code and tried to connect devices to get my two laptops synchronized to phone. Everytime my computers F-key tells me "Your subscription has expired". And software titles "KEY FREE" allthought i´ve bought a license

    I´v been happy Fkey user for one year but now it dosn´t work propeply.

     

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  • dukavidukavi Posts: 113 F-Secure Employee

    Can you try out new build and check if problem is fixed: https://app.younited.com/?shareObject=6b5e482d-2462-fab6-3ac5-f1928b47354c

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  • Teemu2015Teemu2015 Posts: 2

    Thnx, BUT did not solve the problem. I have read these different posts here and looks like that people have similar sync problems. I hope you can solve problem fast.

    I have just renewed Premium license and now i cannot Sync between devices.

    (Or do i have to by different license to all my devices - if so I´ll be happy to do that if the problem is solved?)

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