Can't sync with updated version
MrAx1n
Posts: 8
in F-Secure KEY
I have a subscription on my iPhone and I want to sync it with a PC. I had a working sync on my pc and then I upgraded to the latest version of F-Secure key on my PC. Then I couldn't log in in the updated version.
I uninstalled and tryed with a new key from my iPhone but it won't work. I get a error message that says "Server denied upload"
The PC version is 2.4.103 on Windows 7 and my iPhone 6 has the 8.1.3 iOS and F-Secure 2.1.2.
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MrAx1n
Posts: 8
Today I got a subscription key to enter in my desktop installation. I generated a key on my computer and entered it on my iPhone. A bit scary because I didn't have any passwords on my computer, just on my iPhone.
But it solved my problem! Now the sync work just as expected and I didn't lose any passwords.
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You cannot login to application or you password synchronization failed?
Did you have very old version of desktop client before?
I would recommend you to make a backup of your passwords by exporting them to a file and then remove local storage and setting by removing a folder:
C:\Users\<username>\AppData\Local\F-Secure\Pwmgr
After that set up an application and re-sync using the code, created on other device
It's the syncronisation that fails.
I hade an older version installed om my computer. I wanted to update to the latest version of F-secure.
After the upgrade I couldn't log in to F-Secure key. Nothing happened when I entered the password.
I then uninstalled everything, both application and user databas and all registry entries.
There is no folder C:\Users\<username>\AppData\Local\F-Secure\ when I uninstalled.
I reinstalled and during the installation I entered a simple password. When I tried to sync I got i prompt to enter the password that I use on my other computer or in my case my iPhone. Nothing!
When I check the "Help - About" it says "Server denied upload". When I push "Sync now" it says "No sync available".
It's like I don't have a premium version registered but I renewed it at the 24th of january 2015 through Apple store on my iPhone.
What more can I do?
Today it got worse!
I upgraded F-Secure key on my home computer and that one as well stoped working.
Now I can only view my passwords in my iPhone and iPad.
Experiencing the same in my installations, in iOS ver 2.1.0, in Win 2.0.145. Pressing "Sync now" updates the "Last synch..." date/time info, and shows error message "Server unreachable". Nothing syncs.
When I tried to change the password once more I got a message that states I don't have an active subscription. That's not true, I have bought one via iTunes.
I'm having the same exact problem, PC and Mac. I have a new post regarding the problem but I haven't received a response, yet. This leads me to believe there's a bug with the current build.
Additionally, when I enter the correct password, mine does nothing similar to what you're experiencing but if I enter the wrong password, it identifies it being incorrect.
If there's an upgrade for the mobile versions, I'd wait to upgrade at this point. It's becoming too risky
I received a subscription voucher, too; this method resolved the issue F-Secure is having with a "third-party component that is managing subscriptions". I hope they quickly resolve the problem.