Why pc version says: Viimeinen voimassaolopäivä 10-12-2014 on top of KEY PREMIUM ?

tajuton
tajuton Posts: 14
in F-Secure KEY

Hello

 

I installed 64-bit version of windows 7 pro yesterday, clean install (previously used 32-bit version because of old software I needed).

Then I installed f-secure key. It says on top of KEY PREMIUM yellow text: Viimeinen voimassaolopäivä 10-12-2014 (expires on 10-12-2014 in english). Here's picture:

 

f-secure-key.PNG

 

I use f-secure key on my phone and mac and windows 8.1 64-bit, but they don't show above text, neither showed windows 7 pro 32-bit version I had installed.

 

Where's the problem. Is it me ? again ? 

 

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Comments

  • dukavi
    dukavi Posts: 113 F-Secure Employee
    It looks like localization issue (the string is too long).
    If you switch to English, do you still have a problem like this?
    Like
  • tajuton
    tajuton Posts: 14

    yes,  you're right. After switching to english it looks like this.

    f-secure-key-picture2.PNG

     

    Next question is why ?

    Is my order expired ? (and why my other computers nor my phone show above message)

    and If so how I renew it ?

     

    Like
  • dukavi
    dukavi Posts: 113 F-Secure Employee

    So, your subscription expired?

    If you purchased the subscription on mobile device (iOS, Android), your subscription should be extended automatically.

    Like
  • tajuton
    tajuton Posts: 14

    I thought so, but it's not expired on other machines, just the one I re-installed.

    and yes I bought it online (iOS).

    Like
  • tajuton
    tajuton Posts: 14

    My subscription is renewed automatically next time on 28.11.2015.

    I have the once a year nenew option in use.

    So even the dates don't match to my subscription, is this a bug in version that they distribute ?

    Like
  • dukavi
    dukavi Posts: 113 F-Secure Employee

    I don't know what problem is, because it should say a proper date.

    Maybe you can try to generate synchronization code on you mobile device and then insert the code at desktop application?

    You can take the newest desktop version from https://www.f-secure.com/en/web/home_global/key

    Like
  • tajuton
    tajuton Posts: 14

    I tried that, twice and result is still same.

    What now ? 

    IT-gods are making fun of me. Smiley Happy

    Like
  • tajuton
    tajuton Posts: 14

    I installed f-secure key to another computer (removed the old installation). Now that one also says: Valid until 10-12-2014. Is this trial version hard coded to expire on that date or is it just a text on the app ?

    Like
  • dukavi
    dukavi Posts: 113 F-Secure Employee

    It is not hardcoded. It looks like your premium voucher has expired.

    Like
  • tajuton
    tajuton Posts: 14

    It's not, at least according iTunes credit card charge

    Like
  • dukavi
    dukavi Posts: 113 F-Secure Employee

    I'll PM you with new premium voucher you can use.

    Like
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