Policy Manager 11.30, cannot add Deepguard hashes

mattross

Hello,

 

I am using Policy Server v11.30 and it is stuck attempting to insert Deepguard hash exclusions. A blank row has appeared in the list which cannot be removed. Yet if I try and distribute the policy I get an error that the SHA-1 hash must be completed. I can clear the table but the blank row remains. I've also tried exporting the list to a CSV, removing the blank row and then importing the CSV again. The blank row remains and prevents me proceeding. If I fill in the SHA-1 hash on the blank row another blank row immediately appears and I'm back to square one.

 

Here is a screenshot:

 

 

Would it help to repair the database as restarting the server makes no difference?

 

Thanks,

 

Matt

mattross

I tried running a repair of the database and it has not removed the blank Deepguard row that's giving me grief. Is there a way to manually edit the database? It is in a known format such as Sqlite?

Ben

Hello Mattross,

 

Could you check that the DEEPGUARD "blank" exclusion was not made on different level in the domain?

For example the exclusion was added to the root and you are trying to make the modification on a sub-domain only.

 

If that doesn't help, please open a support ticket so that we can assist you further.

 

mattross

Thanks Ben. You are correct, I had not checked all levels in the tree and did find a rogue blank entry. All fixed.