Policy Manager Virus definitions out of date

Jedflash

Hi,

 

I have recently installed a fresh Policy manager using 11.10.49586.  I am just testing at the moment before moving all 700 clients from our our policy manager.  I have one client which seems to be collecting its updates from Fsecure as the policy manager's Virus, Spyware and Deepguards updates all say N/A.

 

I have left the server running for over 2 days and these updates/definaitions do not seem to be changing.

 

Is there a way to force the server to update its definaitions?

 

Thanks

 

Jed

Ben

You can always run the fsdbupdate on the impacted client.

Jedflash

Hi,

 

The clients AV seems to be up to date - if i select summary for the computer the sections under "virus protection for workstations" is recent: 2014-12-09_04 .

 

Its the AV definations on the policy manager - all of them say N/A in RED.

 

Any ideas?

 

I can hit the internet on the computer so no problems there.

 

Cheers

 

Jed

Jouni

Hello Jed,

 

One thing to try would be restarting F-Secure Automatic Update Agent(FSAUA) and F-Secure Policy Manager Update Server(FSAUS) services.

If this didn't fix the problem, please collect fsdiag from the server and provide it to our support when opening a support request:
https://www.f-secure.com/en/web/business_global/support/support-request

Jedflash

Thanks that's worked.