Announcement: New Knowledge Base

4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.

PSB portal: accidental deletion

StoneStone Posts: 2
in Business Security

hi all

 

today I deleted accidentally a pc from portal. I unistalled the suite with the latest official unistall tool.

I installed again the software and it refuses the serials and of course i don't see the computer on portal.

 

How I can solve?

 

 

Like

Best Answer

Comments

  • JussiNJussiN Posts: 10
    Hi, just in case someone find this with search engine. Since mid-2015 there is a way to get the computer return by clearing the list of removed computers for the subscription the computer was removed from (when a computer is removed it gets blocked so even if the endpoint software is still installed and the machine active, it stays away). When a computer returns it loses the alias name (if it was set) and gets the default profile (the one set by the admin for the account; if not set, then gets the system default profile). It takes 8 hours for the computer to return from the initial removal&unblock (time is counted from the removal so this is typically only relevant when accidentally deleting.

    https://community.f-secure.com/t5/Business/Unblock-removed-computers-from/ta-p/69969
    Like
This discussion has been closed.