PSB portal: accidental deletion
Stone Posts: 2
today I deleted accidentally a pc from portal. I unistalled the suite with the latest official unistall tool.
I installed again the software and it refuses the serials and of course i don't see the computer on portal.
How I can solve?
Ben Posts: 2,641 F-Secure Product Expert
Please open a support request providing the licence key and the portal on which the key is registered.5 Like
Hi, just in case someone find this with search engine. Since mid-2015 there is a way to get the computer return by clearing the list of removed computers for the subscription the computer was removed from (when a computer is removed it gets blocked so even if the endpoint software is still installed and the machine active, it stays away). When a computer returns it loses the alias name (if it was set) and gets the default profile (the one set by the admin for the account; if not set, then gets the system default profile). It takes 8 hours for the computer to return from the initial removal&unblock (time is counted from the removal so this is typically only relevant when accidentally deleting.
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