Ok now it works, but this cant help for my problem. My customer dont have installed F-Secure, they make brand new installation. How can i help them ? Or i need to wait when you will fix problem with your DB?
If so you could send in what psb portal you are using and the license key to the support agent you are getting help from and ask him to escalate that to get it reset.
Comments
PSB : Protection Service for Business .....This is the error, I verify the key code and is correct
I think a support ticket is your best option.
Could a moderator please move this to the Business products board?
thanks Simon, I have a ticket for this problem.
SR ID: 1-XXXXXXXXXXX
but I a solution yet no.
and i sent a fsdiag
EDIT:REMOVE PERSONAL INFORMATION
You might want to try the live chat service, which they say is available during your local business hours.
Hello @Yesus ,
I moved your post to the correct board. Our support agent handling your ticket will get back to you as soon as possible.
Have you any information about fix this problem ? Because i have 7 customes with this problem and I wait 8 days for fix it and nothing happen
Hello Spenserek,
It seems that the agent handling a related ticket sent to your email address a reply this morning. Did the email fail to reach you?
yeah i recive replay but when I try use FSMAUTIL then i get error where system cant find file fsma32.dll.
Hello spenserek,
Please, try to copy fsmautil to F-Secure\common\ folder, and start it from this location. It should help.
Best regards,
Vad
Hi,
Do you still have this problem?
If so you could send in what psb portal you are using and the license key to the support agent you are getting help from and ask him to escalate that to get it reset.
Br Niklas