All emails tagged as spam by FSMSG

Hi all,

In fact, I had opened a ticket[1-XXXXXXXXX] in F-secure support website, but I found that F-secure couldn't receive my reply emails, and keep saying they never receive my replies. I then made a phone call to the support but their solutions didn't solve the problem, that's why I decided to post here and see if someone could help me out.

 

Since 22 Oct, our MSG tagged all incoming and outgoing emails as spam suddently, I thought that's our MSG problem, so I reinstalled the MSG but didn't work. F-secure support said it's the MLX engine causing the problem and suggested us to "Report" emails in the Quarantine folder before releasing to the end user, We have reported more than 10000 emails to F-secure but the problem remains even I turned off the MLX engine as well.

 

So what can I do now? The Report & Releasing actions waste a lot of time, it also cause our colleagues delay to receive their emails. As you can see the problem persists more than 1 month, so I really need a urgent solution.

 

In the meantime, If F-secure support thinks that I should not post here, but pls understand that it's because our emails cannot be delivered to you. I really don't why you couldn't receive our email, but we can receive yours.

 

Product: F-secure Messaging Security Gateway Virtual Appliance(VM)

Version: 7.5

 

Thanks in advance.

Frank

 

EDIT: REMOVE PERSONAL INFORMATION

Comments

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello ipfung,

     

    I forwarded your post to the ticket you mentioned so that the agent helping you out is aware of the situation you reported.

     

  • ChrissyChrissy Posts: 438
    Hi ipfung!

    Has there been any update on your issue? If you've found a solution or need more help, please let us know here!
  • Hi Chrissy,

    Thanks for the follow up. We still found few emails will be tagged as score 100 spam, which is not in the user digest email. Therefore we still need to login frequently and release them manually.

     

    Can anyone explain what happened to made the MLX engine cause problem? This time was really a bad experience with the MSG product.

     

    Besides, I still don't know why f-secure couldn't receive our emails.

     

    Thank you.

     

     

  • Hi Chrissy,

    We found that our MSG starts classify "more" emails as score 100 spam AGAIN. It really made us crazy. Can you check our MSG remotely?

     

    Besides, seems our emails still not able to reach f-secure.com server, me and my colleague replied Karim's email with some sample emails but no response.

     

    Thank you.

     

This discussion has been closed.