Lost premium subscription

Crowiel
Crowiel Posts: 5
in F-Secure KEY

So i've been battling with F-secure 2015 updates not working and on my last reinstallation attempt i manually wiped everything related to F-secure from Registry and filesystem.

 

So i also deleted the folder accidentaly which held the F-secure Key info and now when i open up Key on my PC it asks for a new master password.

 

But the weird thing is that i had my PC synchronized with my Android phone and the sync was working just fine but as i lost the Key info on my PC my Android app also turned into Key free and i cannot create sync code on the phone.

 

So i just wish to get my premium subscription back i don't mind if all the passwords are lost on my android phone as well as i backed them up to a file on my PC after i noticed i lost the Key passwords on my PC.

 

I have the receipt email saved in case it's needed which i believe so.

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Comments

  • Niklas
    Niklas Posts: 31

    Hi,

     

    When you reinstalled Key on your pc, did you insert the code you got in the orderconfirmation to activate the premium function?

     

    Br Niklas

     

    Like
  • Crowiel
    Crowiel Posts: 5

    During the installation it doesn't ask for any code and after i've installed it all i see is.

    key.png

     

    And even if i make a new Master Password there's no option to enter code from the order confirmation email.

    Like
  • Crowiel
    Crowiel Posts: 5

    So where am i suposed to enter this code?

     

    Since it never asks me for a code just for a new master password and even if i give it some password i can't find anything to enter a code.

    Like
  • Crowiel
    Crowiel Posts: 5

    None of the codes i have in the reciept email work in that [Add Premium Voucher] field.

    Like
  • LeXa-85
    LeXa-85 Posts: 3

    Yes, where we can find this Premium Voucher???

    Like
  • firstru7h
    firstru7h Posts: 4
    Looking for this answer too. They need to work on a better ticket system and start emailing these codes to users that buy through the application.
    Like
  • Neuranet
    Neuranet Posts: 2
    I just bought a key and received no email or voucher. What do I do now?
    Like
  • Neuranet
    Neuranet Posts: 2

    Sorry I forgot my google order number is XXXXXXXXXXXXXXXXXXXXX

     

    EDIT: REMOVED PERSONAL INFORMATION

    marc1128
    1Like
  • VK73
    VK73 Posts: 10

    I have also battled the problem now fixed by Windows update  3.1.104 and Secure key is now working.

    However, none of the 6 subscription vouchers are working, or at least they are not showing a 2016 expiry date as I'd expect

     

    My PCs and iOS devices say valid until June 2015, but my Mac say June 2014.

     

    Is there an issue with date representation, or do I need new codes?

    I will confess to having tried all the codes, but nothing was working yesterday.

     

    Can I get the voucher codes  (5 devices)  on my account reset?  Plus the one I ordered separately?

     

    Like
  • VK73
    VK73 Posts: 10

    How do I get my 6 voucher codes reset?

    @VK73 wrote:

    I have also battled the problem now fixed by Windows update  3.1.104 and Secure key is now working.

    However, none of the 6 subscription vouchers are working, or at least they are not showing a 2016 expiry date as I'd expect

     

    My PCs and iOS devices say valid until June 2015, but my Mac say June 2014.

     

    Is there an issue with date representation, or do I need new codes?

    I will confess to having tried all the codes, but nothing was working yesterday.

     

    Can I get the voucher codes  (5 devices)  on my account reset?  Plus the one I ordered separately?

     

    @VK73 wrote:

    I have also battled the problem now fixed by Windows update  3.1.104 and Secure key is now working.

    However, none of the 6 subscription vouchers are working, or at least they are not showing a 2016 expiry date as I'd expect

     

    My PCs and iOS devices say valid until June 2015, but my Mac say June 2014.

     

    Is there an issue with date representation, or do I need new codes?

    I will confess to having tried all the codes, but nothing was working yesterday.

     

    Can I get the voucher codes  (5 devices)  on my account reset?  Plus the one I ordered separately?

     



    Like
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