Mac OS 10.10

Is the Key compatible with Yosemite? The app crashes when I try to run it.

 

OS 10.10 on a Mac Mini

Best Answer

  • Harri_KHarri_K Posts: 9
    Accepted Answer

    Hi,

     

    sorry for the long delay in replying. If you are still having the problem, we need the first 50-100 lines of the crash report. The important part starts with:

    Process: F-Secure Key [1493]
    Path: /Applications/F-Secure Key.app/Contents/MacOS/F-Secure Key
    Identifier: com.f-secure.pwmgr

    Version ..

     

    and continues with:

    Thread 0 Crashed:: ... etc.

    with 30+ numbered lines.

     

    Include everything until the line that starts with:

    Thread 1::

     

    You can send the report to me using a private message.

     

    Chrissy

Comments

  • BenBen Posts: 2,640

    Hello wps75,

     

    Key should work on Yosemite as mentioned here.

    Supported platforms

    Android 4.0 or later

    iOS 5 or later
    Windows 7 or later
    Mac OS X 10.7 or later

     

    Do you get any specific error when the app crashes?

  • wps75wps75 Posts: 4

    @>Ben wrote:

    >Hello wps75,

     

     

    >Do you get any specific error when the app crashes?

    First when the app tries to launch, a window opens, but it stays black and then closes when the app dies. Then an error report opens up with problem details and system configuration. There is a lot of information in the problem report, and I don't know what to look for.

     

  • Seems the employee status for my community account is still on the way. I sent you an email address you can use through private message.

  • I also am having issues with Key on Yosemite. I sent you a crash report via private message.
  • wps75wps75 Posts: 4

    What's the latest on KEY? It still doesn't run on my Mac. Is it going to be fixed?

  • Key is also crashing on Mac OS 10.11. 

This discussion has been closed.