Mac OS 10.10

wps75

Is the Key compatible with Yosemite? The app crashes when I try to run it.

 

OS 10.10 on a Mac Mini

Harri_K

Hi,

 

sorry for the long delay in replying. If you are still having the problem, we need the first 50-100 lines of the crash report. The important part starts with:

Process: F-Secure Key [1493]
Path: /Applications/F-Secure Key.app/Contents/MacOS/F-Secure Key
Identifier: com.f-secure.pwmgr

Version ..

 

and continues with:

Thread 0 Crashed:: ... etc.

with 30+ numbered lines.

 

Include everything until the line that starts with:

Thread 1::

 

You can send the report to me using a private message.

 

Ben

Hello wps75,

 

Key should work on Yosemite as mentioned here.

Supported platforms

Android 4.0 or later

iOS 5 or later
Windows 7 or later
Mac OS X 10.7 or later

 

Do you get any specific error when the app crashes?

wps75

---

@>Ben wrote:

>Hello wps75,

 

 

>Do you get any specific error when the app crashes?

First when the app tries to launch, a window opens, but it stays black and then closes when the app dies. Then an error report opens up with problem details and system configuration. There is a lot of information in the problem report, and I don't know what to look for.

 

Harri_K

Seems the employee status for my community account is still on the way. I sent you an email address you can use through private message.

DTC5876

I also am having issues with Key on Yosemite. I sent you a crash report via private message.

wps75

What's the latest on KEY? It still doesn't run on my Mac. Is it going to be fixed?

wps75

Key is also crashing on Mac OS 10.11.