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Sorry for my reply... probably here just should be investigation by F-Secure Key team.
But what if we can also to talk about this... and trying to understand about something around (just because your situation with troubles around sync-process can be not really "local"-ones and/or maybe known for F-Secure.... but I not really found any answers under community before about common situations).
Anyway... sorry for some questions:
-> But does it mean... that before (?!) here was OK with your device as "Sync"-feature work between desktop/mobile and your Samsung S3 phone?!
-> And just randomly it stopped?!
-> If all was nice.. and just now goes be strange: Can be there relationships with type of network connection (?!) such as another Wi-Fi spot. another IPS, mobile broaband?!
-> If always was with troubles around sync: Can be any specific settings with your Samsung S3 phone around network settings?! Or any security software installed?! Or potentially steps around checking another applications, where able to use sync-feature or p2p-traffic or something another.... does here all OK with them?
-> "Reloading F-Secure" - does you mean restart application or also re-trying to connect current device.
Such as... with Desktop (?!) created code for sync/connect and add to Android phone... again (if it possible)?!
Sorry again for my questions.
Sorry all other... that probably it really strange reply and can not be helpful... and just taking time for reading.
Can be something around "Proxy"-settings with your network connection, when sync-feature does not work (under your Samsung S3 Network preferences and settings for certain network)?
Please ensure you have the latest Android version from Google Play. We have this week made two releases of the Android app after our internal testing indicated that the remaining sync issues in some Android devices should now be fixed. Please install the latest version and let us know how it goes.
Happy holidays everyone and thank you for your highly valuable feedback during 2014!
Harri and the whole F-Secure KEY team