No response from cloud?

etomcatetomcat Posts: 1,319 Superuser

Hello,

 

What's causing this? The FSAV ESS system used to be working OK, but lets many spam through since a few days ago and there are error messages in the log:

 

Date: 2014-11-11 08:47:15+01:00

Host: Customer-MAIL1.domain.hu (10.0.0.31)

User account: SYSTEM

Product: F-Secure Content Scanner Server (OID: 1.3.6.1.4.1.2213.18)

Severity: error (3)

Message: Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud.

 

Did the ORSP cloud change IP ranges without warning the customers? Most corporate users are NOT able or allowed to grant unrestricted public net connection to their Exchange servers!

 

Thanks for any info!

 

Yours Sincerely: Tamas Feher, 2F 2000, Hungary.

Accepted Answer

Comments

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Tamas,

     

    Can you confirm that all the IP addresses from this article are allowed on this network?

    They haven't changed in months.

     

    If the issue persist, please don't hesitate to open a support ticket.

  • etomcatetomcat Posts: 1,319 Superuser

    Hello Ben,

     

    Thanks for the quick response!

     

    >  open a support ticket.

     

    I did, at F-Secure SR ID:XXXXXXXXXXXXX

     

    Best Regards: Tamas Feher, 2F 2000, Hungary.

     

    EDIT:REMOVED PERSONAL DATA

     

     

  • Hello!

    May ask you, that what was the solution. I have a similar problem with ESS 11.01.

     

    Event:

    F-Secure Content Scanner Server
    Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud. 4 similar errors occurred in last 16 minutes.

    Regards,

    Gyorgy

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Hgyorgy,

     

    If you already checked that the needed addresses are reachable, please proceed to open a support ticket for this problem.

    hgyorgy
  • Thank you for quick answer..  I posted a ticket.

     

    Regards,

    György

  • etomcatetomcat Posts: 1,319 Superuser

    Hello,

     

    It is important to report the version of FSAV ESS product exactly, when opening a ticket! (There are at least two different hotfix files, one for the 11.01 product version only and another one for 10.xx and 11.00.)

     

    Best Regards: Tamas Feher, Hungary.

This discussion has been closed.