Announcement: New Knowledge Base

4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.

failed to fix sort out trojan:W32/Gen5930.746fdf7272!Online



We have this client unable to get rid of this trojan:W32/Gen5930.746fdf7272!Online thing.

Any idea what is going on?






  • BenBen Posts: 2,640

    Could you try to follow the instructions given on this page.


    You can refer to this page to have more information concerning the type of detection you are facing.

  • Thanks I will check it out.




  • Smiley Sad  se me ha canselado mi cuwenta tal vez bloqueado y la quiero recuperar 


  • BenBen Posts: 2,640

    Hello Beluchiii,


    Unfortunately our community is not currently localized  in Spanish.

    Could you repost in English so that the greatest number can help you?

This discussion has been closed.