iphone app claims I dont have a subscription but I have

mshmsh Posts: 11

Hi

 

I have earlier bought a subscription to f-secure key on my iphone and it have worked well but I recently restored the iphone from a icloud backup and now everytime I open key it says that I dont have a subscription and that it wont sync.

 

According to apple I renewed the subscription on the 2nd of june for 3 months.

 

How do I make it realise I have a subscription? I dont see anything in the menu's. I also have key on my computer, there there are no problems with the subscription.

Best Answer

Comments

  • mshmsh Posts: 11

    Dont you offer support for paying customers?

     

    No reply here and if I try to contact you on your homepage you cant contact support about key, you can only choose other products.

  • mshmsh Posts: 11

    I have uploaded logs, the words are guide zebra pencil space

  • NikKNikK Posts: 935 Rock Star

    @JuhaT @Timo_V Help needed here! Log files sent.

  • Timo_VTimo_V Posts: 38 Former F-Secure Employee

    Hi msh,

     

    Could you try in Key opening Connect Devices -> Generate synchronization code. Do you see here a Power up Sync button? If so, try to click it. It should at this point restore your subscription from your Apple Appstore account. If it works, the next time you click Connect Devices -> Generate syncronization code the button should be titled Generate code.

  • mshmsh Posts: 11

    Hi

     

    That button says generate code, not power up sync but I still get the message when starting the app and changes I do on it dont go to my other devices.

  • Timo_VTimo_V Posts: 38 Former F-Secure Employee

    It seems that the iPhone has for some reason fallen out of the synchronization group. Do you still have all your passwords stored on your other Key device which is working properly and where you can generate a sync code? If so, the easiest fix would be to reinstall Key on your iPhone and reconnect it to the other Key device. Your passwords will be synchronized back to your iPhone when you reconnect the devices. Would this work for you?

  • mshmsh Posts: 11

    Hi

     

    That did not work. I removed key from my iphone and reinstalled it. When it started I said enter code and generated a code on my android tablet. After entering this code and my master password the popup about no subscription comes up again and wont let me proceed.

  • mshmsh Posts: 11

    Thank you,  that worked! 

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