Lost phone - "connect account"



I lost my phone, but I got it back. Before I got it back, I wiped the memory remotely. Now I have installed the Key again.


I'm trying to log on to F-Secure Key application and it is asking me to "connect account".


Where I should get another Android device with the Key -app? And what is the Sync?

Best Answer

  • BenBen Posts: 2,640 F-Secure Product Expert
    Accepted Answer


    The product page for Key contains information about the premium feature.

    • Use Key where ever you go, on any device. Fast, automatic data synchronization across all your devices (starting from €1.69/month). To synchronize, download the app and tap on "Connect devices".

    Once on the "connect devices" screen, if you try to "Generate a synchronization code", you will be ask to "Power up sync"(granted you don't already have sync powered up ).


    That should direct you to the appropriate store, depending on the device you are using, to be able to purchase the premium feature.



  • BayaniBayani Posts: 58

    Hi jereppa,


    Thank you for your feedback.


    We will look into this and get back to you as soon as we can.

  • BayaniBayani Posts: 58

    You can choose to connect if you had premium on your old phone, then the data is in the cloud.


    Did you purchase Sync?

  • jereppajereppa Posts: 3

    Thank you for your help. :)


    I haven't purchased the sync because I don't have any idea what it is. And I didn't have the premium version of the Key so it seems that I don't have those passwords in a cloud. 


    So I guess there is nothing to be done.

  • jereppajereppa Posts: 3

    One more question:


    how can I purchase premium version of the Key???? 

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