F-Secure scan stops after scanning 1 file
When i tried to do a full computer scan today , I had exactly the same problem as fed. (i have F-Secure Client Security 9.20 build 274 by the way).
Has your problem already beem solved fed? if yes, how? Or do i also have to send a FSDIAG file?
Edit: I've created a FSDIAG file and sent it to the email addres Jayson gave. Hope they have a solution...
(i thought it would be unnecessary to create a separate topic since someone already addressed the same problem)
I have installed Microsoft Security Essentials now to give my computer a full scan to see if there is any malware causing the problem. I'll update you as soon as the scan has finished.
by the way I've recently installed a virtual machine for running ubuntu in windows on my computer, can that maybe cause a conflict/problem?
I've done a full computer check with Microsoft Security Essentials and it did not found any malware. I also have no other issues that could indicate a malware infection, so maybe that is not the issue.
please submit a support request and ask for instructions to generate a debug scan.log (it will write to the logfile before the file is scanned)
Also you might first run a chkdsk to ensure that the File structure is ok. Deleting Temp Files from %user%\temp and %window%\temp is aöso a good idea.
I've ran a chkdsk and delted temporary files under %user%\temp and %window%\temp . This did not solve the problem.
I've also uninstalled F-Secure using UITool3-860 recomended by technical support ,deleted the F-Secure folder on my hard drive and reinstalled it, but the issue remained.
anyway i've submitted the support reques and send a FSDIAG file along with itt.
My problem has finally been solved with the help of F-Secure Technical support
The registry files turned out to be the problem. This are the instructions that i folowed and which solved the problem:
run the sidegrade tool below so that we can ensure conflicting software will be detect and remove:-
- Sidegrade tool will also remove F-Secure software.
Once done, please ensure that the F-Secure folder under C:\Program Files is removed.
And, please ensure that the following F-Secure registry keys are all remove as well:-
Under the folder " HKEY_LOCAL_MACHINE\SOFTWARE\ " remove folders:
Under: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services" remove folders:
F-Secure Gatekeeper Handler Starter
F-Secure Network Request Broker
Once done, please try to reinstall the Client Security 9.20 again.
Thanks for the help6 1Like