anti-virus for workstation not update with console

console has update version of virus definition
but all workstations fail to update virus definition with consule
we just renewed the maintenance
anything i have to do with maintenance ( re-enter the new key?)
i cannot remember what i did last year
in past years, nothing i have to do.
Thanks.
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Hi TWONG,
What version of Policy Manager and F-Secure client you are using?
You may also check if all these workstations are able to connect to the Policy Manager Server. And also, on the workstation > F-Secure software > Settings > Other settings > Automatic updates, are you getting the right Policy Manager address?
Regards,
Gary
console - 11.2
client v9, 10, 11
so far the workstations have been updated for years
Hi TWONG,
With regards to your problem, I would suggest you to open a Support Ticket:
http://www.f-secure.com/en/web/business_global/support/contact/request
Once you have open a SRID kindly update me so that I can help to solve your issue.
Thanks.
Best Regards,
Andy Yoon
..........................................................................................................................................................................................................................
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SRID is opened. Thanks.
Virus definition on server : 2014-05-01_07
Virus definition on client : 2014-04-23_04
Hi TWONG,
Can you provide me with the SRID number for me to check on the case for you?
Thanks.
Best Regards,
Andy Yoon
..........................................................................................................................................................................................................................
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SR ID: 1-XXXXXXXXX
TechnicalSupport (At) F-Secure.com has contacted me by email
EDIT: Remove personal data
Problem not solved.
the workstations can update with the Policy Manger since May 2014 but only the FIRST copy of definition from F-secure after reset
Policy Manager shows continual update with F-secure but workstations do not update with Policy Manager further
Now I have to manually reset Policy Manager for every few days. But it seems it is not a permanent solution.