anti-virus for workstation not update with console

TWONGTWONG Posts: 16
in Business Security

console has update version of virus definition

 

but all workstations fail to update virus definition with consule

 

we just renewed the maintenance

 

anything i have to do with maintenance ( re-enter the new key?)

 

i cannot remember what i did last year

 

in past years, nothing i have to do.

 

Thanks.

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Comments

  • GaryGary Posts: 70 Former F-Secure Employee

    Hi TWONG,

     

    What version of Policy Manager and F-Secure client you are using?

     

    You may also check if all these workstations are able to connect to the Policy Manager Server. And also, on the workstation > F-Secure software > Settings > Other settings > Automatic updates, are you getting the right Policy Manager address?

     

    Regards,

    Gary

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  • TWONGTWONG Posts: 16

    console - 11.2

    client v9, 10, 11

     

    so far the workstations have been updated for years

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  • AndyYAndyY Posts: 41

    Hi TWONG,

     

    With regards to your problem, I would suggest you to open a Support Ticket:
    http://www.f-secure.com/en/web/business_global/support/contact/request

    Once you have open a SRID kindly update me so that I can help to solve your issue.

    Thanks.
    Best Regards,
    Andy Yoon

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  • TWONGTWONG Posts: 16

    SRID is opened.  Thanks.

     

    Virus definition on server : 2014-05-01_07

    Virus definition on client : 2014-04-23_04

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  • AndyYAndyY Posts: 41

    Hi TWONG, 

     

    Can you provide me with the SRID number for me to check on the case for you?

     

    Thanks.
    Best Regards,
    Andy Yoon

    ..........................................................................................................................................................................................................................
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  • TWONGTWONG Posts: 16

    SR ID:   1-XXXXXXXXX

     

    TechnicalSupport (At) F-Secure.com has contacted me by email

     

     

    EDIT: Remove personal data

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  • TWONGTWONG Posts: 16

     

    Problem not solved.

     

     

    the workstations can update with the Policy Manger since May 2014 but only the FIRST copy of definition from F-secure after reset

     

     

    Policy Manager shows continual update with F-secure but workstations do not update with Policy Manager further

     

     

    Now I have to manually reset Policy Manager for every few days.  But it seems it is not a permanent solution.

     

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