Crash detected in Logfile.log

Hi,
Pls advice on troubleshooting the below error message. The application log in event viewer (Win XP) is full of these error messages. I´m running FSCS 9.01 on the affected client.
In PMC 9 everything looks fine, connected recently and having latest policy.
EDIT: Connected today but virus defs are 3 days old, seems like it´s not updating either.
Any suggestions on where to start troubleshooting this would be greatly appreciated.
1323 2011-11-14 15:59:09+02:00 COMPUTERNAME COMPUTERNAME\User F-Secure Anti-Virus 1.3.6.1.4.1.2213.11.1.12
Crash detected.
\Device\HarddiskVolume2\Program Files\Java\jre6\bin\java.exe \Device\HarddiskVolume2\Windows\system32\msctf.dll
1324 2011-11-14 15:59:41+02:00 COMPUTERNAME COMPUTERNAME\User F-Secure Anti-Virus 1.3.6.1.4.1.2213.11.1.12
Crash detected.
\Device\HarddiskVolume2\Program Files\Java\jre6\bin\jpeg.dll
1325 2011-11-14 16:00:13+02:00 COMPUTERNAME COMPUTERNAME\User F-Secure Anti-Virus 1.3.6.1.4.1.2213.11.1.12
Crash detected.
\Device\HarddiskVolume2\Program Files\Java\jre6\bin\java.exe
Regards,
JC
Best Answer
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MJ-perComp Posts: 1,098 Superuser
assuming that harware is well equipped I have no idea!
Please open a supoort request and post the SRID here
BR
6 1Like
Comments
Hi,
are the hotfixes installed?
please update to 9.20.
BR
Hi,
Yes, hotfixes 7 + 8 are installed. I will try to upgrade. Just in case if I should get the same error message after upgrade, could you please tell me, if any, some common reasons as to why this happens?
Thanks in advance!
Regards,
JC
Hi,
Turns out there was a problem with the HDD. Could not see the "usual HDD-error" messages in event viewer but eventually found some "application popup" messages that pointed us in the right direction.
Thank you for you time!
Regards,
JC