Crash detected in Logfile.log

J-C

Hi,

 

Pls advice on troubleshooting the below error message. The application log in event viewer (Win XP) is full of these error messages. I´m running FSCS 9.01 on the affected client.

 

In PMC 9 everything looks fine, connected recently and having latest policy.

 

EDIT: Connected today but virus defs are 3 days old, seems like it´s not updating either.

 

Any suggestions on where to start troubleshooting this would be greatly appreciated.

 

 

1323  2011-11-14  15:59:09+02:00  COMPUTERNAME  COMPUTERNAME\User  F-Secure Anti-Virus  1.3.6.1.4.1.2213.11.1.12

Crash detected.

\Device\HarddiskVolume2\Program Files\Java\jre6\bin\java.exe \Device\HarddiskVolume2\Windows\system32\msctf.dll

 

1324  2011-11-14  15:59:41+02:00  COMPUTERNAME  COMPUTERNAME\User  F-Secure Anti-Virus  1.3.6.1.4.1.2213.11.1.12

Crash detected.

\Device\HarddiskVolume2\Program Files\Java\jre6\bin\jpeg.dll

 

1325  2011-11-14  16:00:13+02:00  COMPUTERNAME  COMPUTERNAME\User  F-Secure Anti-Virus  1.3.6.1.4.1.2213.11.1.12

Crash detected.

\Device\HarddiskVolume2\Program Files\Java\jre6\bin\java.exe

 

 

 

Regards,

JC

MJ-perComp

assuming that harware is well equipped I have no idea!

 

Please open a supoort request and post the SRID here

 

BR

MJ-perComp

Hi,

 

are the hotfixes installed?

please update to 9.20.

 

BR

 

J-C

Hi,

 

Yes, hotfixes 7 + 8 are installed. I will try to upgrade. Just in case if I should get the same error message after upgrade, could you please tell me, if any, some common reasons as to why this happens?

 

Thanks in advance!

 

Regards,

JC

J-C

Hi,

 

Turns out there was a problem with the HDD. Could not see the "usual HDD-error" messages in event viewer but eventually found some "application popup" messages that pointed us in the right direction.

 

Thank you for you time!

 

Regards,

JC