F-Secure E-mail and Server Security 11.00 stops entire mailflow!
OK, here's an update. I installed previous version of ESS, namely 10.50.119-rtm. I doublechecked the quarantinedatabase. SQL-express version is SQL Server 2008 R2 Service Pack 1 which should be supported. I even destroyed the earlier quarantinedatabase so the table should have had been clean. Install itself went fine, with elevated priviledges - of course. After install I started to examine logs - I didn't boot the server just yet. To my misery I found events with id 103 and source F-Secure Content Scanner Server: "One of the database files is invalid. The file did not pass the integrity check or it is incompatible with the current engine version.". And after the database files had been updated: "Scanning the file was unsuccessful; Transaction: 1 Protocol: unknown Source: Destination: File name: unknown File size: 533536 bytes Error: Scan failed" That was the testemail which went through nicely. Needless to say I didn't boot. I'm pretty sure that after boot the mail doesn't flow - not in nor out. Looking back the logs I found similar events just at the time of ESS 11.00 first upgrade. Something is badly corrupted in this install package. It simply breaks the whole system! Now I'm out of virusprotection as long as email is concerned - brilliant! In another thread some other binaries were mentioned - I think I could use them now!
Thank you for the information provided. From your description though, we really need to take a look to the logs to understand what is failing during your upgrade.
We would appreciate if you could please open a support ticket here:
Attaching the FSDiag to your support request:
Upon doing so, please update this community thread so we can prioritize that case.1 1Like
Is there a solution for this Problem?
I have exact the same problem with new version 11
and the socket error 10060 timed out.
I also use SBS2011
My case was first escalated to 2nd tier support and after couple of fsdiags and debug rounds run to R&D department. In my case there are 5 SQL instances (!) running plus mysql in addition to normal SBS 2011 crap.
What I myself have done: I have disabled the SBS 2011 Firewall alltogether - there is a sound firewall on the edge of the network. The support advised me to restart Microsoft transport agent service and set F-Secure Quarantine Manager service startup to automatic.In addition it is adviseable to restart SQL browser service.
Fortunately this environment is quite small, only 10 users/maliboxes.
thx for your answer, can u please tell me step by step what i must do to fix this problem?
My english is not so good to understand what i have to do step by step.
I had undestand that i should deactivate the Microsoft Firewall, and i had understand that i sould make automatic start for F-Secure Quarantine Manager service
But when i should restart the Microsoft transport agent service, and when i should restart the SQL browser service, after every reboot? I do not understand this in your description.
As for now you must restart those services after server reboot IF email is NOT running. The symptoms are - as for me - that you cannot send email from Outlook nor OWA. It's easy to test this by logging into OWA and try to send email to outside recipient - gmail for example. If the email sticks to drafts -folder then I restart those services and test again.
I'm sure that F-Secure generates a fix for this problem soon.
and after that you restart Microsoft transport agent service and SQL browser service, you do not have the Socket error 10060 anymore? Does it stop to to get this error every second?
it does not help.
I had restart the server, look in the log and see that i get the socket 10060 error. Restart Microsoft-Exchange-Transport service. SQL Browser ist deactivated and F-Secure Quran. Manager is set to automatic.
But i get after transport service is restart the same socket 10060 error and all emails will be save in draft folder. When i login in OWA i get the message, that the post box can not be used complete :-(
I strongly recommend that you submit an online support request. Your case can be unique concerning the environment.
i had made some steps.
Reboot Server. stop all F-Secure services, restart transport service and after that start the F-Secure Services.
And it works now.
Hope they can fix this problem soon.
THX for your help
Sorry for no reply.
If you still have a problem with this please submit a support request: