Error when installing F-secure premium 11.00

I get the following error when installing F-Secure premium:

 

fsec11.PNG

 

After I click OK, nothing is installed.

 

I rebooted and tried again, but that didn't help.

 

Update

 

I found this in a log file:

 

E40 2014-03-28 14:09:07 00026F89 { WinMain()
E40 2014-03-28 14:09:07 00026F89 Param: /J [C:\Program Files (x86)\F-Secure\FSMSI\fsc_jar.jar]
E40 2014-03-28 14:09:07 00026F89 Unattended logon script based installation
E40 2014-03-28 14:09:07 00026F89 Param: /F
E40 2014-03-28 14:09:07 00026F89 Param: /R [SOFTWARE\Data Fellows\F-Secure\ILauncher]
E40 2014-03-28 14:09:07 00026F89 Param: /C
E38 2014-03-28 14:09:07 00026F98 { RunInstall() thread
E38 2014-03-28 14:09:07 00026F98 logon or non-logon installation mode
E38 2014-03-28 14:09:10 000279BA { CreateSpyRegistryThread()
E38 2014-03-28 14:09:10 000279BA } CreateSpyRegistryThread()
EF8 2014-03-28 14:09:10 000279BA { SpyRegistry()
E38 2014-03-28 14:09:10 000279BA { InstallPrograms()
E38 2014-03-28 14:09:10 000279F8 Process [C:\Users\PSS\AppData\Local\Temp\IHTEMP\program\inst\Setup.exe /SILENT] created
E38 2014-03-28 14:09:24 0002AE57 Process [C:\Users\PSS\AppData\Local\Temp\IHTEMP\program\inst\Setup.exe /SILENT] finished
E38 2014-03-28 14:09:24 0002AE57 Exit code read from registry [104]
E38 2014-03-28 14:09:24 0002AE57 Error: Setup error code [104]
E38 2014-03-28 14:09:24 0002AE57 } InstallPrograms()
EF8 2014-03-28 14:09:24 0002AE57 } SpyRegistry()
E38 2014-03-28 14:09:25 0002B25E Resolving trap info: GetTrapsInfoFromSetupFiles
E38 2014-03-28 14:09:25 0002B25E Written into SOFTWARE\Data Fellows\F-Secure\ILauncher\STATUS: 1
E38 2014-03-28 14:09:25 0002B25E Written into 'SOFTWARE\Data Fellows\F-Secure\ILauncher\OPERATION': 9
E38 2014-03-28 14:09:25 0002B25E Written into 'SOFTWARE\Data Fellows\F-Secure\ILauncher\DESCRIPTION_ERROR': The installation is canceled by component F-Secure TNB. Error reported: Kan gelicentieerde producten niet bijwerken of opnieuw installeren met een evaluatiecode.
E38 2014-03-28 14:09:25 0002B25E Written into 'SOFTWARE\Data Fellows\F-Secure\ILauncher\UID':
E38 2014-03-28 14:09:25 0002B25E Written into 'SOFTWARE\Data Fellows\F-Secure\ILauncher\TRAPNUM': 501
E38 2014-03-28 14:09:25 0002B25E Written into 'SOFTWARE\Data Fellows\F-Secure\ILauncher\TRAPOID': 1.3.6.1.4.1.2213.11.1.18.2.6
E38 2014-03-28 14:09:25 0002B25E Written into 'SOFTWARE\Data Fellows\F-Secure\ILauncher\TRAPPARAMNUM': 1
E38 2014-03-28 14:09:25 0002B25E Written into 'SOFTWARE\Data Fellows\F-Secure\ILauncher\TRAPPARAM0': One of the mandatory products cancelled the installation.
E38 2014-03-28 14:09:30 0002C663 Temporary directory cleaned
E38 2014-03-28 14:09:30 0002C663 HandleShutdownIssues - Getting reboot request responded 0 = no boot
E38 2014-03-28 14:09:30 0002C663 } RunInstall() thread
E40 2014-03-28 14:09:30 0002C876 } WinMain()

 

The error 'Kan gelicentieerde producten niet bijwerken of opnieuw installeren met een evaluatiecode' translates to Cannot update licensed products with an evaluation key. Afaik I'm using a production key.

Accepted Answer

This discussion has been closed.