Products & Services
So I have forgotten the master password. I am useing Mac 10.9.1. How can I create a new account to Key to work with? Reinstallation isn't enough. Thanks!
You could try to uninstall it, then go delete the following directory:
Then reinstalling should have a fresh storage.
Let me know how it went.
Ok. Can you please give me step by step instructions how to delete that directory? I am a beginner with Mac.
Thats fine, So am I.
1) open terminal (click launchpad -> other -> terminal did it for me)
The terminal should open into your homedirectory, you can verify this by typing:
It should display /Users/WhateverYourUserNameIsHere
then type: (capitalization is important here)
cd Library/"Application Support"/F-secure and hit enter
ls -sl will show you the contents of this directory if you want to see, oherwise just remove the directory with:
rm -rf Pwmgr/
Then you can re-install the application from https://download.sp.f-secure.com/key/f-secure_key_mac.dmg for instance.
Btw the mac I tried this on was running OS X 10.8.5, but something similar should work on newer ones as well
Thanks! Now it seems to work.