Client can't connect to management server

Hi,

first off, I've inherited a F-secure environment and I'm a F-sec newbie and this is my first post here.

 

Problem, every host/client seems to be in a disconnected/offline mode for some reason that I still have not figured out.

 

From the log on the workstation:

 

1    2013-12-27  14:07:02+02:00  WORKSTATIONNAME  WORKSTATIONNAME\USERNAME  F-Secure Management Agent  1.3.6.1.4.1.2213.11.1.14
 F-Secure Management Agent was not able to connect to the server and is now operating in Offline Mode. (error number 0: couldn't connect to host)

 

1    2014-01-02  10:56:54+02:00  WORKSTATIONNAME  SYSTEM  F-Secure Management Agent  1.3.6.1.4.1.2213.11.1.14
 F-Secure Management Agent was not able to connect to the server and is now operating in Offline Mode. (error number 0: Failure when receiving data from the peer)

 

C:\Program Files (x86)\F-Secure\common>polutil g 1.3.6.1.4.1.2213.11.2.14.8
1387545516 (=Fri, 20 Dec 2013 13:18:36 GMT)

 

C:\Program Files (x86)\F-Secure\common>polutil g 1.3.6.1.4.1.2213.11.1.14.4.2.1
http://ourfsecserver.domain.fi

 

How can I get my clients to talk to the FSPM server again?

 

Thomas

Accepted Answer

Comments

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Thsundel,

     

    Thank you for your quick update. I took a while to reply and therefore you found the solution yourself.

    I'll however leave my original reply below for others just in case.

     

    In order to troubleshoot your problem some primary things can be check .

     

    First, is the Policy manager server running properly:

    -Check that the F-secure services are up and running

    -Status monitor can also help you verify the condition of Policy manager installation.

     

    On the client side, can you access to the Policy manager address on the http-port through a web-browser?

     

    Also on both side(client/ server) can you check that the communication port is open. Has there been any recent(20th of December) change on the firewalls rules or set up?

     

    Thank you.

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