Almost a year since I bought Linux Security 9 and even 9.10 is still not usable!

Almost a year since I bought (not so cheap) Linux Security 9 and even 9.10 is still not usable!

You shouldn't advertise that it has the same level of features as Client Security 9 - that's a lie.

That was the reason I bought it.

 

No support for most Linux distributions (not even one year old (K)Ubuntu 10.10, while two newer editions have been released already), Dazuko and Redirfs modules (modified by F-Secure) don't match most kernel sources althrough original Dazuko has support for all recent kernels and work without problems with other Linux client security application vendors, which use original module.

QT system tray icon (which has many old 32-bit dependencies) to just launch default web browser to localhost address for webui is funny also.

I have reported problems on 2010-12-30 (report SR ID: 1-433250646) and the only 'solution' adviced by F-Secure Support was to use other (very old, 32-bit) Linux distribution. That's no support for me.

As I haven't get help from F-Secure, I have tried to fix modules sources myself but without much success.

Now, with 9.10 I've been able to modify redirfs and dazuko kernel modules sources up to the level that they were loading on 2.6.35 kernel and webui told that all services of this product work properly but I guess it doesn't as I get

"BUG: unable to handle kernel paging request at ffffffff8100a546" in dmesg after loading dazuko.

I'm not going to buy any more licences of this product.

So far I haven't found such poor product and such poor support.

 

Best Answer

  • PeterPeter Posts: 186
    Accepted Answer

     

    We are very sorry to learn that you are not happy with our product!

     

    With regards to your comment: “You shouldn't advertise that it has the same level of features as Client Security 9”, this does not really ring a bell. Can you share some pointers to the misleading advertisement. We should fix the misleading information, definitely.

     

    Regarding KUbuntu 10.10, we made earlier a decision to only support LTS or "Long Term Support" releases of Ubuntu. For these, Ubuntu provides extended support, either 3 (Desktop) or 5 years (Server). We also believe our customers appreciate this fact when evaluating different distributions. Intermediate non-LTS Ubuntu releases are also more "cutting edge" & feature-based releases which typically also means less stable releases which is undesired when running systems in production.

     

    Another thing to consider here is to limit the number of supported distributions/versions, which is already quite extensive (>30).

     

    Also as Linux is still not a major player in the Desktop market, our primary focus should remain with Server installations which generally in case of Ubuntu, tend to use LTS releases for above mentioned reasons.

     

    Also checked the linked ticket 1-433250646 created in December 2010: as we hadn't released LS 9.10 in December, latest LTS release supported was indeed LTS 8.04. Note: Linux Security release 9.10 supports LTS 10.04.

     

    QT system tray icon (F-icon)

     

    The F-icon does have additional capabilities namely monitoring for errors in the background and indicating these visually (red cross). As such, it's not just for launching Web UI at localhost. For sure, we can and should add more functionality to it. Which functions would you like to see added?

     

    Thank you for your honest feedback!

    jackma

Comments

  • Does this mean that you wasn't able to use the service for almost a year and it look you too long to complain about it? I really find it odd.. image

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