policy manager server update problem



here my configuration,

I have a network with many site, my policy manager server is on my "master" site whitch can update via a http proxy. this server call : "serv-antivirus", console was installed on port 18080, and manager server on 10080.

Every site have one server with policy manager proxy installed on port 10080. Those server update via my "serv-antivirus"

 on port 10080.

Every pc can update from local server on port 10080.


Here my problem :

Some server and of course some pc can't update. When  i manualy check update, log file indicate  "Update check completed successfully. No updates are available.". but on my manager server "serv-antivrus" the virus definition database is 2011-10-18_02 and on my remote server the database is 2011-08-17_01.

My manager server is already accessible, by ping and http://serv-antivirus:10080.


I my manager console, this box isn't check " allow to return to policy manager server when proxies policy manager are not accessible" (french traduction). wath does it mean ? this can resole my problem ?


Thanck to  your anser




  • MJ-perComp
    MJ-perComp Posts: 1,101 Superuser


    thanks for posting so many details, but the mostz im portatnt is missing:

    What version is your PM, PMP and Installation on the Clients/Servers?




  • Hi,


    Thank for your reply,

    the version of PM is 10, PMP 2, worstation 9.00, 9.01, 9.10, Server 8 for 2k server, and 9.00.





  • MJ-perComp
    MJ-perComp Posts: 1,101 Superuser

    Did the setup work before?

    please increase the loglevel in FSAUA.CFG and restart FSMA service.

    What do you find in FSAUA.log and FSAUA.dbg?

    If you have PMP in use a PING to your PMS is worthless.

    instead open that URL in a browser (no proxy!!!!), what do you get?





  • Helo,


    I resolve my problem,

    Some update of the fspm can't be installed, because my client have modify f-secure folder right  recently.

    A réinstallation of FSMP10 has resolve the problem.


    Thank for your help



  • MJ-perComp
    MJ-perComp Posts: 1,101 Superuser

    hope you send a decent bill! Smiley Wink

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