F-Secure Will not Update....

We have a lot of customers with this issue...

 

F-Secure Says "Your Computer Is Not Protected - check for latest updates

http://i868.photobucket.com/albums/ab248/petersgc/NotProtected.png 

 

When the check is performed we get "Update check was successful - Your Product is alredy up to date."

http://i868.photobucket.com/albums/ab248/petersgc/UpDateCheck.png

 

But if we look in the settings we see:

 

http://i868.photobucket.com/albums/ab248/petersgc/AutoUpdates.png

 

 

Has anyone else seen this?

 

I have tried the Update Reset and the manual Update EXE files but that only fixes the issue untill the updates expire again.

 

 

 

Answers

  • PatrickPatrick Posts: 130

    Hi Tularis,

     

    to get that handled properly I would like to ask you to open a Support Ticket including screenshots as well as an FSDIAG of an affected system.

     

    Once donw this, feel free to send me the Ticket number (SR-ID) and I'll make sure it's getting handled properly.

     

  • MJ-perCompMJ-perComp Posts: 1,098

    Hi,

     

    is your subscription valid?

     

    BR

    Matthias

  • TularisTularis Posts: 10

    lol, 

     

    Yes the subscription is valid Smiley Tongue

     

    SR: 1-473541375

  • ABIABI Posts: 1

    Hi, first sorry for my english :/

    Second, i have the same problem, i login on psb-fsecure www and i see that 3 from 32 computers have old updates. This three comps have WIN 7 Prof, rest WIN Xp Prof. I have installed F-Secure PSB for Workstation in june 2011, and subsribe is valid to may 2012. If anyone has a solution ?

  • MJ-perCompMJ-perComp Posts: 1,098

    Hi,

     

    either:

     

    execute ftp://ftp.f-secure.com/support/tools/fsaua-reset on those Clients

    if still fails:

    increase loglevel in fsaua.cfg to "9", reproduce

    create FSDIAGs, send together wil FSAUA-Log and sebug file to support.

     

    BR

  • giacvagiacva Posts: 3

     

    Hello,

     

    For me this arrives since long time. (had this problem on v7-8-9).  It arrives randomly on pcs and servers (no always the same pcs and servers).  (never found what was the problem)

    First thing to do is a restart of the service and if nok indeed the reset uid solve generaly this problem (One times I had to reinstall completely the product).

    it's really a shame and annoying that this is still not solved by f-secure.

     

     

This discussion has been closed.