Word opening from asp page Not work after upgrade Anti-virus from 9.32 to 10

We just upgrade from 9.32 to 10


We have a custom program to load a html into Word for printing receipt


so far, OK running under 9.32


however, after upgrade version 10, the Word will fail after opening 1st receipt.


We need to reboot the computer for printing another receipt.


Now i only to remove f-secure program for printing receipt.


Any help please.  thx.


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