Restore Point unexpected...



We pushed FSCS 10.00 on some computers from FSPMS and I do not know why but some of them have automatically made a restore point to an earlier date.

I need to know if anyone has suffered this problem?
I would also need to know if I can find more informations in logfiles on computers other than the Windows event log? If yes, which logfiles?


Best regards,




  • Vad
    Vad Posts: 1,089 F-Secure Employee

    Hello Vincent,


    The information about restore points created during F-Secure product setup is available in c:\windows\fssetup.log.

    Could you, please, share this log from one of affected computers.


    Thanks in advance,


  • Hello Vad,


    I put the logfile in attachment... FYI, the installation was completed on February 25.


    My logfile is here. I hope yopu will be able to read it.


    best regards,



  • Vad
    Vad Posts: 1,089 F-Secure Employee

    We disabled creating Windows Restore point by CS product installer in version 10.00.

    And I can see this from the log of CS 10.00 installation:


    1    13/02/25 13:10:09    { StartSystemRestore()
    2    13/02/25 13:10:09       Creating System Restore Point is disabled in INI file
    1    13/02/25 13:10:09    } StartSystemRestore()

    1    13/02/25 13:11:21       { EndSystemRestore()
    2    13/02/25 13:11:21          System restore is not started.
    1    13/02/25 13:11:21       } EndSystemRestore()

    So, according to the log, Restore point wasn't created by F-Secure CS 10.00 product installer.


    The only Restore point created by installer of CS 9.32 was done 14.08.2012:

    1    12/08/14 08:46:08    { StartSystemRestore()
    1    12/08/14 08:46:08       { CallSRSetRestorePoint(100,0)
    1    12/08/14 08:46:08          restorePointInfo.szDescription = [F-Secure Client Security 9.32 build 112 Installation]
    1    12/08/14 08:46:22          SRSetRestorePoint succeed.
    1    12/08/14 08:46:22          Assigned sequence number is [43]
    1    12/08/14 08:46:22       } CallSRSetRestorePoint(100,0)
    1    12/08/14 08:46:22    } StartSystemRestore()

    What is the name of your unexpected restore point? As you can notice, we give them names like "F-Secure Client Security x.x build x Installation"


    Best regards,


  • Hi,


    There is a misunderstanding I think...
    After installing F-Secure, the user restarts his computer. This was then automatically restored to an old restore point.

    So I'm not talking about the creation of a restore point but about an automatic rollback of the computer.


    It's very strange and honestly I'm not sure F-secure has done this action but I have to investigate because the user told me he has done nothing wrong.


    best regards,




  • Gary
    Gary Posts: 70 Former F-Secure Employee

    Hi Vincent,


    Have you check if the F-Secure installation went through successfully before the reboot? What if the user reinstall the F-Secure software after the system restore, will there be any similar problem happened after that? Additionally, was there anything in common between those machines that had a system restore after the F-Secure installation? (eg: OS, other vendors of Anti-Virus products installed, etc)


    Best regards,



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