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Email Spam Whitelist not working

Hi, 

We have F-Secure Anti-Virus for Exchange 9.0 running on Outlook 2003. I've just joined the team and learned that the whitelist function for email spam hasn't been working for a long time. Obviously that's not really acceptable for running business emails and so I'm hoping I can get this solved.

 

I haven't been able to find anything on here in the community or product support so I'm posting this.

 

So far I have little to go other than to say that I've tried re-creating the whitelist in various ways and using various separators but with no luck. Trusted emails keep getting caught in spam.

 

Any advice?

 

Thanks!

 

 

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