Email Spam Whitelist not working

Hi,
We have F-Secure Anti-Virus for Exchange 9.0 running on Outlook 2003. I've just joined the team and learned that the whitelist function for email spam hasn't been working for a long time. Obviously that's not really acceptable for running business emails and so I'm hoping I can get this solved.
I haven't been able to find anything on here in the community or product support so I'm posting this.
So far I have little to go other than to say that I've tried re-creating the whitelist in various ways and using various separators but with no luck. Trusted emails keep getting caught in spam.
Any advice?
Thanks!
Comments
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Hello NWSS,
As you are running a fairly old version I would advice to upgrade to our latest product for Exchange server, Email & Server Security 9.20 available here.
http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/132
If your whitelisting issues remains, you might want to open a ticket to our support service so that we can take a deeper look into your configuration.
http://www.f-secure.com/en/web/business_global/support/contact/request
I hope that helps.
0 Like -
Hello NWSS, ESS 9.20 requires indeed a new keycode, but it should be provided by your reseller. Meanwhile you can try out the version Av4Exchange 9.10 which already bring improvements on the 9.0. http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/770 Like