f-secure management agent failed in an internal operation.

janaps

Hi

I'm getting this error message on the clients

f-secure management agent failed in an internal operation. setting the policy variable 1.3.6.1.4.1.2213.11.2.90.40 (error=-505) was not successful. If the problem persists please contact the system administrator.

I'm guessing this one setting on my policy manager I have to change, but I havn't got a clue how to begin troubleshooting this.

Any suggestions?

Thx

Jayson

Hi janaps,

Is there any changes made on your Policy Manager Server recently? Upgrade or migration?

Thanks.


Best Regards,
Jayson

janaps

Yes, I have migrated the pm to a new server. I followed the steps outlined in this forum post

http://community.f-secure.com/t5/Management/i-need-to-move-policy-manager-to/td-p/1947

Gary

Hi janaps,

 

What is the software version running on the client machine, and also which Policy Manager version you are using?

 

Best regards,

Gary

janaps

The clients have anti-virus for workstation 9.32 on Windows 7 X64 and x86, the pm server is running on server 2008 r2 and has version 10.00.36754

Siltanen

Hello janaps,

 

When you migrated the PMS to another server, did you reimport all the installation packages? It would be a good idea to reimport at least the latest installation package in use.

 

For AV4WKS you can navigate to:

http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/75

 

After the .jar package is imported and if the problem still persists I suggest you create a support ticket (with an FSDIAG from one of the hosts sending the alert)