False positive hasnt been whitelisted

DavidCES Posts: 17 Enthusiast
edited June 20 in Business Security

I submitted a sample of a false positive over a month ago, a file that F-Secure is detecting as a virus. It is from an installer of a legitimate software (Matlab). I have phoned and emailed and it is still not whitelisted. Can anybody here help?

Number: xxxxxxxx

Edit: PII removed


Accepted Answer


  • Firmy
    Firmy Posts: 1,179 Community Manager

    Hello @DavidCES

    Thank you for your post.

    I have informed the Malware Analyst about this issue.

    By the way, since you posted in the business category, could you please let me know which product you are using from F-Secure? Are you using F-Secure Total or F-Secure Internet Security?

    Thank you, and have a great day.

  • DavidCES
    DavidCES Posts: 17 Enthusiast

    F-Secure client security.