False positive hasnt been whitelisted

DavidCES

I submitted a sample of a false positive over a month ago, a file that F-Secure is detecting as a virus. It is from an installer of a legitimate software (Matlab). I have phoned and emailed and it is still not whitelisted. Can anybody here help?

Number: xxxxxxxx

Edit: PII removed

Firmy

Hello @DavidCES

For your information, our corporate products has moved to WithSecure. For more information, I would recommend you to visit this link https://community.f-secure.com/en/discussion/125085/f-secure-business-is-now-withsecure#latest

I suggest you to make a new post in WithSecure Community page https://community.withsecure.com/ and you can submit a sample at this link https://www.withsecure.com/en/support/contact-support/submit-a-sample

Thank you and have a good day.

Firmy

Hello @DavidCES

Thank you for your post.

I have informed the Malware Analyst about this issue.

By the way, since you posted in the business category, could you please let me know which product you are using from F-Secure? Are you using F-Secure Total or F-Secure Internet Security?

Thank you, and have a great day.

DavidCES

F-Secure client security.