Chrome Extension

Gerro

Each time I try to authorise F-Secure Chrome Extension it reports " Passport App is not running" But it is. Can you say what is going wrong please.

Firmy

Hello @Gerro

Welcome to the F-Secure Community page. Thank you for your post.

We no longer support F-Secure KEY since 31st Aug 2021. During the migration period, we encourage our users to move to F-Secure ID PROTECTION to keep your password protected and it also comes with ID Monitoring to monitor your details from the breach.

You can check this link for more information about ID Monitoring Using Monitoring | ID PROTECTION | Latest | F-Secure User Guides

I encourage you to move to F-Secure ID PROTECTION.

And you can import the existing vault on the newly installed F-Secure ID PROTECTION. You can export the password first on your F-Secure KEY to act as a backup How do I export my F-Secure KEY data? | KEY | Multi-Platform | F-Secure User Guides

Kindly go to this link to guide you on how to move from F-Secure KEY to F-Secure ID PROTECTION How do I move from KEY to ID PROTECTION on desktop devices? | ID PROTECTION | Latest | F-Secure User Guides

Kindly let me know if this helps.

Thank you and have a good day.

Gerro

Extension will not accept authorisation code from PWM app. Replies "Password manager app is not running"

edonistar

In my experience, F-Secure Key is increasingly no longer maintained for the benefit of ID Protection.

In the context of ID Protection, "Password manager app is not running" issue is solved by this way.

Run "F-Secure Safe", then (in french version)

"Navigation sécurisée et protection bancaire"

"Paramètres"

"Navigation sécurisée"

in "Extensions de navigateur"

"ouvrir les extensions Chrome"

"Add" in "Browsing Protection for F-Secure"

edonistar

6 months ago I encountered this issue with Firefox.

Thanks with F-Secure support's assistance, the status was "waiting for developer's correction".

2 months later, a new version of Firefox extension solve the problem.

Gerro

So it seems the problem is with Chrome, not Password Manager. I'll await Chrome new version in hope of resolving problem. Thank you.