Client Security virus definition outdated

Sashell

Hi,

On my computer I've got an old Client Security product (installed in 2014) that I never changed because it was working well and updating.

But now, after being absent for a while, it tells me that I need to update my definitions, but when I go to "check for updates", it tells me that my product is up to date. I've got this for a week or so.

I've tried the reset tool from your guide but it gets an error, I guess it doesn't work on client security.

I don't want to uninstall it because I don't have any license key with me anymore, and I don't know if reinstalling it will keep my current license...

Can you help in any way ?

Thanks, Here are some screenshots and a fsdiag file.

Edit: PII removed

Firmy

Hi @Sashell

Welcome to the F-Secure Community page. Thank you for your post.

We have a new community page for the corporate product. Kindly make a new post here Home - WithSecure Community - WithSecure Community - WithSecure Community

Thank you and stay safe.