Browser extension blocking all sites

atg
atg Posts: 5 New Member

Hi,

We're testing upgrading F-Secure Client Security for Mac from 15.02 to 15.03 and have found on Mac OS 12.1 that the browser extension blocks all websites in Firefox (91.4.1esr and 95.0.2).

It works fine in Safari 15.2, Edge 97.0.1072.55 and Google Chrome 97.0.4692.71

Answers

  • MonikaL
    MonikaL Posts: 196 Moderator

    Hi,

    Uninstall the browser extension "Browsing Protection by F-Secure" from Firefox, and test the websites. If it works OK, then reinstall the extension and test again.

  • atg
    atg Posts: 5 New Member

    Thanks, these steps were already done but do not help.

  • atg
    atg Posts: 5 New Member

    I should have said, uninstalling the extension lets the sites work (as does disabling it) but reinstalling/re-enabling it causes the same issue that no sites will load.

  • MonikaL
    MonikaL Posts: 196 Moderator

    Hi,

    We would require the diagnostic information from the affected system to check the scenario. Please provide this information to support, and we will investigate further.

    Please open a support case here:

    https://www.f-secure.com/en/business/support-and-downloads/support-request