Router Sense not connecting to phone

Myself

Hello, I had to reset the sense router because some connectivity problems, but know I have been trying to set it up again and it is not working. I have tried everything, reset the sense, remove and reinstall the app. Nothing works, the app always give the same message "could not find SENSE"

Jaims

Hi @Myself

We suggest you try to do a hard reset again and then perform the firmware update in advance before proceeding with SENSE setup using the instructions below

https://community.f-secure.com/sense-router-en/kb/articles/5329-updating-f-secure-sense-router-prior-to-running-setup

If this fails, we need to confirm if your device is still under warranty before any further action can be taken. Please see what t takes in the link here - https://www.f-secure.com/en/legal/terms/sense-router

Myself

Actually after several tries, it worked (just on the last one once I posted the comment above)- but what happens now is that the divide does not pair.... "Could not pair devices please try again.."

I have done the whole process and still the same problem

Jaims

Hi @Myself

Could it be that you have been performing a soft reset on the SENSE router all these while?

https://community.f-secure.com/sense-router-en/kb/articles/5331-how-do-i-perform-a-factory-reset-on-f-secure-sense-router

Kindly try the above steps to perform the factory reset and see if that makes any difference.

Please ensure that your mobile devices are not using VPN during the pairing. If you are, turn it off and try again. During the pairing, press the BLUE button (not the RESET button).

Myself

Hi @Jaims I have done it all, from soft reset to factory reset. There is no VPN in the phone when I try to pair.

I also even removed the app and installed it again

Myself

Hi @Jaims, now it worked! Many thanks!!