Clients from evaluation period can't connect to EDR portal

lauraled
lauraled Posts: 3 New Member
edited March 2022 in F-Secure Elements Endpoint Detection and Response

Hi,

we switched from an evaluation license to a full subscription of EDR. However, some clients from our evaluation phase can't connect to the EDR portal, because they are apparently still registered with the old license. This article describes my problem exactly:

https://community.f-secure.com/atp-en/kb/articles/8949-rdr-clients-are-not-shown-in-rdr-portal

But the link with the hotfix is expired :(

Can you please update the link in the article or propose another way to solve this problem (apart from reinstalling the client)?

Like

Accepted Answer

  • Jamesch
    Jamesch Posts: 357 Moderator
    Answer ✓

    Hi,

    I have messaged you the link to the hotfix. Please try that and let me know

    Jaims
    1Like

Answers

  • lauraled
    lauraled Posts: 3 New Member

    Hi, thanks for your help. The hotfix worked great and I was able to register all hosts without having to reinstall the F-Secure Client 🙂

    Jamesch
    1Like
This discussion has been closed.

Categories