Error Assertion failed since last update March 2021

in F-Secure KEY
Hi,
Hello,
I have been using Fsecure Key for several years without any problems (via XS4all). Since the last update of 1,5 week ago I get a C++ error.
I am using Fsecure Key on a windows 10 machine (64 bits).
Windows is fully updated.
I have uninstalled F secure Key, and reinstalled it. This has no effect. Same error
Does anyone have a solution ?
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Answers
Dear @ErikGeurtjens
Thank you very much for your question.
Please note that F-Secure KEY via XS4ALL is a modified version of our program offer for XS4ALL customers.
You might, however, try to completely remove this app using our tools first (just bear in mind that it can also remove SAFE by XS4ALL from your computer).
Also, by removing the app using the UI tools, you'll also get rid of the data that is stored on your computer, so please either make a backup of your passwords by exporting them or make sure that you have synchronized KEY on your Windows with KEY app i.e. on a mobile device.
Cheers,
Lucas
Hi Lucas,
Thanks for the quick response.
Unfortunately it didn't work. Same error.
kr
erik
Hello,
I have same error. (F-secure ID-protection)
Uninstallation tools and reinstall not works.
Install C++ 2012 visual studio C++ Redistributable x86 and x64, not help.
br, Kimmo Kotanen
To make sure the error was not caused by another program, today I formatted my hard drive, reinstalled windows 10, The first thing I did was installing Fsecure key . Unfortunately, still the same error. Also the original version F-secure ID protection gives exactly the same error.
Dear F-secure : do you have a solution? So, with high probability, it's your program that's to blame !!!
Dear @ErikGeurtjens and @kimmokotanen ,
This issue is currently being investigated by my colleagues from the technical department, should we got more information or any update on that, I will let you guys know by posting here.
Thank you for your input and for your understanding.
Cheers,
Lucas
Thanks for the effort !
Dear @ErikGeurtjens and @kimmokotanen ,
I would like to ask you for more detailed information from your computers in order to pass it forward to my colleagues who are currently investigating this issue.
Thank you for your cooperation in solving this issue.
Cheers,
Lucas